Counter Sales Specialist — Tools & Hardware

White Cap; Grand Prairie (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Generous time off

Great Place to Work

Inclusive culture

Job summary

White Cap is looking for a Counter Sales Associate to serve walk-in, phone, and will-call customers with outstanding customer service. You will process orders, quote prices, and provide information while pulling orders as needed.

You’ll explain product features, benefits, and warranty terms and share practical product knowledge to resolve customer issues. The role calls for upselling related products and promotions while maintaining accurate order entry and broader responsibilities as assigned.

Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Sales communication

Product knowledge

Tools

Oracle

Job description

White Cap is looking for a Counter Sales Associate to serve walk-in, phone, and will-call customers with outstanding customer service. You will process orders, quote prices, and provide information while pulling orders as needed.

You’ll explain product features, benefits, and warranty terms and share practical product knowledge to resolve customer issues. The role calls for upselling related products and promotions while maintaining accurate order entry and broader responsibilities as assigned.