Counter Sales Representative

The Kendall Group; Seven Stars (PA); On-site; USD 20,664 - 30,307; Full time

Job summary

The Kendall Electric team is seeking a Counter Sales Representative to drive sales growth through professional, friendly service in-person and over the phone. You will gather customer needs, provide technical assistance when needed, quote and process orders, and promote additional products in a fast-paced environment.

From stocking and inventory tasks to loading products and supporting the sales team, you will help maintain efficient counter operations and build lasting customer relationships

Qualifications

• Demonstrated service excellence in a customer-facing role.
• Strong multi-tasking and prioritization to maximize accuracy and efficiency.
• Clear written and verbal communication with all levels of the organization.
• Familiarity with standard warehouse tools and equipment, including scanners and forklifts.

Responsibilities

• Sell products and services by identifying customer needs and quoting or processing orders.
• Promote add-on sales, vendor promotions and special events to drive growth.
• Build positive customer relationships and provide product information and guidance.
• Assist customers with loading products and replenishing counter inventory.
• Operate forklifts and pallet jacks safely; participate in cycle counts and housekeeping.

Skills

Service Excellence

Results-oriented

Accountability

Teamwork

Safety Conscious

Listening

Education

High school diploma or GED

Tools

Barcode scanner

Printer

Forklift

Pallet jack

Job description

Role Summary

Reporting to the Counter Sales Manager, the Counter Sales Representative is a key member of the Kendall Electric sales team. This position is responsible for promoting and developing business. The individual continually contributes to sales growth and profitability by providing prompt, friendly and professional service to customers in-person and over the phone.

Exciting work you will do

The essential duties and responsibilities of the Counter Sales Representative position will consist of, but are not limited to, the following:

• Sell company products and services to customers visiting or calling into the branch by gathering information about their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products in a fast-paced multi-tasking environment
• Promote sales growth, which includes, but is not limited to:
  • Promoting add-on sales and vendor promotions
  • Promoting Counter Days
• Create positive relationships with customers, clarify customer's understanding of products and services; answering questions; and offering relevant information
• Participate in relevant training to keep current with opportunities to grow and excel within the role
• Assist customers with loading product into their vehicle
• Replenish inventory in the counter area
• Pick counter orders
• Participate in inventory cycle counts, as directed
• Safely operate stand-up and/or sit-down forklifts, manual pallet jacks, to lift and transport material
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards
• General housekeeping
• Perform other duties as assigned

Competencies you possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and collaboration
• Safety Conscious
• Understanding others, Listening

What you'll need

• Work Experience: Entry Level
• Education: High school diploma or GED
• Analytics/Computer Skills: Ability to use standard office equipment, including but not limited to computerized bar code scanner, printer, and standard warehouse equipment/tools/machines/vehicles; basic math and reasoning skills
• Organization Skills: Ability to multi-task and prioritize work to maximize accuracy and efficiency
• Cross-functional skills: Ability to work effectively with the distribution center and sales teams
• Communication Skills: Excellent oral and written communication skills. Ability to communicate well with all levels of the organization
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see/sit/stand/walk/talk and hear
  • Ability to lift/move/carry up to 50lbs
  • Ability to be on your feet for 8 hours a day
  • Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel

• Physical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is that of a fabrication/warehouse environment; exposure to moving equipment

Qualifications we prefer but don't require

• Work Experience: General working knowledge electrical products; previous counter sales experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.