Counter Sales Pro – Plumbing and HVAC

Hajoca Corporation; Tyngsborough (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k)

Employee discounts

Job summary

Hajoca Corporation, a leading wholesale distributor of plumbing, heating & cooling and industrial supplies, is seeking a Counter Salesperson at its North Chelmsford, MA location. The role focuses on delivering outstanding customer service, processing sales orders, and maintaining a clean, secure counter area.

You will work with the Profit Center Manager to set revenue targets, assist with inventory, and help build lasting customer relationships while ensuring accurate pricing and product

Qualifications

• 1+ years' experience in customer service or counter sales; contractor sales preferred.

Responsibilities

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Verbal communication

Active listening

Job description

Hajoca Corporation, a leading wholesale distributor of plumbing, heating & cooling and industrial supplies, is seeking a Counter Salesperson at its North Chelmsford, MA location. The role focuses on delivering outstanding customer service, processing sales orders, and maintaining a clean, secure counter area.

You will work with the Profit Center Manager to set revenue targets, assist with inventory, and help build lasting customer relationships while ensuring accurate pricing and product