Counter Sales Pro: Construction Solutions & Customer Impact

White Cap; Gainesville (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

White Cap in Gainesville, FL is hiring a Counter Sales Associate to deliver exceptional service to walk-in, phone, and will-call customers, while processing orders and providing product guidance. You will upsell related products and help customers find the right solutions for their projects.

The role requires strong customer service skills, knowledge of construction products, and proficiency with sales order systems such as Oracle.

Qualifications

• Demonstrated ability to provide excellent customer service.
• Experience with sales order software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Spanish language

Construction product knowledge

Tools

Oracle

Job description

White Cap in Gainesville, FL is hiring a Counter Sales Associate to deliver exceptional service to walk-in, phone, and will-call customers, while processing orders and providing product guidance. You will upsell related products and help customers find the right solutions for their projects.

The role requires strong customer service skills, knowledge of construction products, and proficiency with sales order systems such as Oracle.