Counter Sales & Parts Support Specialist

Marcone Supply; Willow Grove (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company contributions

Life insurance

Job summary

Marcone Appliance Parts is seeking a Counter Sales professional to deliver outstanding customer service in-store, by phone, and online while supporting branch operations and inventory management.

You will handle inquiries, process orders, coordinate deliveries, and maintain strong relationships with customers and internal teams. This role requires 3+ years of customer service experience and proficiency with MS Office.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide exceptional customer service via in-person, phone, and digital channels.
• Manage pricing, product availability, and order status.
• Process orders, coordinate deliveries, and ensure timely fulfillment.
• Maintain relationships with customers, vendors, and internal teams.
• Support branch operations and inventory management.
• Operate general warehouse duties and maintain safety.
• Keep company systems updated with data entry and queue updates.

Skills

Customer service

MS Office

Numerical analysis

Office equipment

Education

High school diploma or GED

Tools

Data entry systems

Scanners

Phone systems

Virtual meeting tools

Job description

Marcone Appliance Parts is seeking a Counter Sales professional to deliver outstanding customer service in-store, by phone, and online while supporting branch operations and inventory management.

You will handle inquiries, process orders, coordinate deliveries, and maintain strong relationships with customers and internal teams. This role requires 3+ years of customer service experience and proficiency with MS Office.