Counter Sales Pro: HVAC Parts & Customer Service

Msupply; Willow Grove (PA); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan with company contributions

Life insurance and AD&D

Job summary

Marcone Appliance Parts in Willow Grove, PA is seeking a Counter Sales associate to deliver exceptional customer service across in-person, phone, and digital channels. You will assist with pricing, product availability, orders, and timely fulfillment while supporting branch operations and inventory control.

Responsibilities include processing orders, coordinating deliveries, maintaining relationships with customers and vendors, and performing warehouse tasks safely.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsibilities

• Provides exceptional customer service through in-person, phone, and digital channels.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Skills

Customer service

MS Office proficiency

Numerical analysis

Education

High school diploma or GED

Tools

MS Office

Job description

Marcone Appliance Parts in Willow Grove, PA is seeking a Counter Sales associate to deliver exceptional customer service across in-person, phone, and digital channels. You will assist with pricing, product availability, orders, and timely fulfillment while supporting branch operations and inventory control.

Responsibilities include processing orders, coordinating deliveries, maintaining relationships with customers and vendors, and performing warehouse tasks safely.