Counter Sales & Customer Support Specialist

Marcone Plumbing; Malden (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Life insurance

HSA/FSA programs

Paid time off

Weekly pay & discounts

Job summary

Marcone Plumbing in Malden, MA is seeking a Counter Sales associate to deliver exceptional customer service in-person, by phone, and online while supporting branch operations with order fulfillment and merchandising.

The role handles product inquiries, returns, inventory management, pricing, and requires a high school diploma, at least 3 years of customer service, and proficiency with MS Office; physical duties and safety awareness are part of the job.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.

Skills

Customer service

MS Office

Numerical analysis

Office technology

Education

High school diploma or GED

Tools

MS Office

Job description

Marcone Plumbing in Malden, MA is seeking a Counter Sales associate to deliver exceptional customer service in-person, by phone, and online while supporting branch operations with order fulfillment and merchandising.

The role handles product inquiries, returns, inventory management, pricing, and requires a high school diploma, at least 3 years of customer service, and proficiency with MS Office; physical duties and safety awareness are part of the job.