Counter Sales Associate

McGill Hose & Coupling; Mishawum (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Profit sharing

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Wellness resources

Job summary

McGill Hose & Coupling is seeking a Counter Sales Representative to provide front-line customer service, identify parts and hoses, and prepare quotes and orders. You will also assemble hydraulic hoses, assist with stocking, and support a team-driven environment in our Mishawum area facility.

The role emphasizes problem solving, learning, and hands-on work. Training is provided; valid US work authorization is required and strong communication is essential.

Qualifications

• Strong mechanical skills; hose and fitting experience a plus.
• Strong computer skills; familiarity with basic software.
• Customer service oriented and a team player.
• Excellent communication and interpersonal skills.
• Ability to follow verbal and written English instructions.
• Able to pass pre-employment background check and/or drug screening.

Responsibilities

• Answer phones, identify parts and hoses, pull parts, and deal directly with customers.
• Greet all customers and answer phones in a polite and timely fashion.
• Resolve customer issues or concerns as necessary.
• Prepare quotes and enter customer orders accurately and efficiently.
• Enter data and information timely and correctly.
• Monitor and close open sales orders and purchase orders along with other administrative needs.
• Handle cash and credit payments and returns per procedures.
• Able and willing to perform warehouse duties as assigned.
• Perform duties with a sense of urgency, exceeding customer expectations.
• Develop and maintain product knowledge through continuous training.
• Focus on positivity and teamwork.
• Maintain a clean and organized work area at all times.
• Report workplace injuries and unsafe conditions promptly.
• Comply with OSHA and safety regulations.
• Participate in required safety training and onboarding.
• Assist customers with product selection and hose assemblies.
• Produce hydraulic and industrial hose assemblies per specifications.
• Assist with stocking and inventory maintenance.
• Work closely with branch team to ensure timely service.
• Be willing to get dirty and hands-on when needed.
• Perform other duties as assigned by management.

Skills

Mechanical skills

Computer skills

Customer service

Team player

Communication

Organizational skills

Multitasking

Self-starter

Driver's license

US work authorization

Background check

Drug screen

English instructions

Company policies

Education

High School Diploma or GED

Job description

Description

McGill Hose is a leading distributor of hydraulic and industrial hoses and a custom hose assembly shop. Family owned since 1962, we have locations in Massachusetts, Rhode Island and Connecticut. Our East Longmeadow facility is AS9100D certified. The position of Counter Sales Representative is a fast-paced position that is responsible for front-line customer service in a variety of parts ordering functions. This job entails identifying parts and hoses, asking customer questions, and working to solve their immediate and future needs. Additionally, this job will require picking products and fabricating hose assemblies as well as the performance of other duties when

We are looking for someone who enjoys working with people, solving problems, learning new things, and being part of a team that takes pride in delivering exceptional customer service.

At McGill, our counter team does much more than take orders. We listen to our customers, understand their applications, recommend solutions, and help keep their businesses running.

You don't need to know everything about hoses and fittings on day one. We're willing to train the right person who brings a great attitude, strong work ethic, mechanical curiosity, and a genuine desire to help customers.

Requirements

Key Responsibilities

• Answer phones, identify parts and hoses, pull parts, and deal directly with customers.
• Greet all customers and answer phones in a polite and timely fashion.
• Resolve customer issues or concerns as necessary.
• Prepare quotes and enter customer orders accurately and efficiently.
• Enter data and information timely and correctly.
• Monitor and close open sales orders and purchase orders along with other administrative needs.
• Handle cash and credit payments and returns per procedures.
• Able and willing to perform warehouse duties as assigned.
• Able to perform duties with a sense of urgency, exceeding customer expectations.
• Develop and maintain product knowledge through continuous training.
• Focus on positivity and teamwork.
• Maintain a clean and organized work area at all times.
• Report all workplace injuries, near-misses, accidents, or unsafe conditions to your supervisor immediately.
• Comply with all federal, state, and local safety regulations, including OSHA standards.
• Participate in all required safety training, onboarding orientation, and ongoing training programs.
• Assist customers with product selection, including hoses, fittings, adapters, and related industrial products.
• Produce hydraulic and industrial hose assemblies according to customer and order specifications.
• Assist with stocking, organizing, and maintaining inventory.
• Assist with various tasks as needed.
• Work closely with the rest of the branch team to ensure customers receive timely and accurate service.
• Be willing to get dirty and work hands-on when the job requires it.
• Perform other duties as assigned by management.

Qualifications

• Strong mechanical skills – hose and fitting experience a plus.
• Strong computer skills.
• Customer service orientated.
• Must be a team player.
• Strong communication and interpersonal skills with the ability to interact professionally with customers and team members.
• Excellent organizational skills and attention to detail with a high degree of accuracy in work.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Highly motivated self-starter with the ability to work independently and as part of a collaborative team.
• Must possess valid driver’s license and good driving record.
• Must be authorized to work in the United States.
• Able to pass a pre-employment background check and/or drug screening as required.
• Able to follow verbal and written instructions in English.
• Must comply with all company policies and procedures, including the Employee Handbook.

Ideal Candidate

• Have excellent customer service and communication skills.
• Be comfortable speaking with customers in person and over the phone.
• Have strong problem-solving, organizational skills and be able to multi-task.
• Be dependable, hardworking, and motivated.
• Have a positive attitude and a willingness to learn.
• Be comfortable working in a hands-on and fast-paced environment.
• Be able to work both independently and as part of a team.
• Take pride in keeping their work area clean and organized.
• Be willing to jump in and help wherever needed.
• Ability to lift up to 50 pounds, with or without reasonable accommodation.
• Ability to stand, walk, bend, and move throughout the facility as required.
• Industrial sales, hydraulic hose, industrial hose, fittings, or fluid power experience is a definite plus, but it is not required.
• We are willing to train the right person.
• We're looking for someone who wants to be part of a team, not just someone looking for a job.

McGill Hose & Coupling has a strong team in Woburn, and we're looking for a dedicated individual who is ready to contribute to that success. The right person will be someone who takes pride in their work, treats customers with respect, is willing to learn, and isn't afraid to roll up their sleeves and get the job done. If you're someone who enjoys customer service, problem-solving, sales, and hands-on work, we'd like to hear from you.

Education

• High School Diploma, GED or equivalent work experience required.

Training

• Paid training includes our S.T.A.M.P.E.D. hose assembly method, Brennan Thread Identification, NAHAD hose assembly standards, IDCO, crimp equipment, our ERP system and warehouse safety.

Pay & Benefits

• Starting pay: $24-$30 per hour, based on experience
• Annual profit sharing
• Health, dental and vision insurance
• 401(k)
• Paid time off
• Paid training and opportunity for advancement
• Wellness resources

McGill Hose & Coupling is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business need, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law — including the laws of Massachusetts, Rhode Island, and Connecticut. McGill Hose & Coupling provides reasonable accommodations to qualified individuals with disabilities.