Branch Manager - Woburn

MPN Coaching; Woburn (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k)

Paid time off

Paid training and advancement

Wellness resources

Annual profit sharing

Job summary

McGill Hose & Coupling in Woburn, MA is seeking a hands-on Branch Manager to lead daily operations and drive sales growth. You will oversee front counter and production, coordinate purchasing, warehouse, and shipping, and mentor a diverse team in a fast-paced industrial environment.

The ideal candidate brings proven management experience in industrial distribution, strong customer service skills, and a willingness to work on the shop floor.

Qualifications

• Management or supervisory experience in industrial distribution, manufacturing, hydraulic hose, or related industry preferred.
• Proven leadership with ability to motivate and develop employees.
• Strong sales and customer service experience required.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong organizational and time-management abilities.
• Willingness to perform hose assembly and production work as needed.

Responsibilities

• Lead, motivate, and develop branch employees through coaching and accountability, leading by example.
• Build strong customer relationships to drive branch sales and growth opportunities.
• Deliver exceptional customer experience with timely responses, technical support, and reliable service.
• Coordinate with Outside Sales and Business Development to fulfill customer needs and new opportunities.
• Oversee daily branch operations for efficiency, productivity, and profitability.
• Identify inefficiencies, implement improvements, and maintain safety and quality standards.

Skills

Leadership

Sales

Customer Service

Communication

Problem Solving

Team Development

Operational Excellence

Mechanical Aptitude

Tools

ERP Systems

Inventory Management Software

Office Software

Job description

Description

McGill Hose is a leading distributor of hydraulic and industrial hoses and a custom hose assembly shop. Family owned since 1962, we have locations in Massachusetts, Rhode Island and Connecticut. Our East Longmeadow facility is AS9100D certified.

We are seeking a hands-on, results-driven Branch Manager to lead our Woburn, MA branch operations. As part of the McGill team, you will manage daily operations at our Woburn location. We want a leader who takes ownership, supports every department, and is committed to delivering outstanding customer service while driving sales growth. The ideal candidate is a motivated team player who is a proactive problem solver, who thrives in a fast-paced industrial environment, embraces accountability, and understands exceptional customer service is what sets McGill apart from the competition. Customers for life is our focus.

This is not a position for someone who wants to manage from behind a desk. We are looking for someone who leads from the front, earns the respect of their team, and takes pride in the success of the entire branch.

Requirements

Key Responsibilities

Leadership & Team Development

• Lead, motivate, and develop branch employees through coaching, and accountability. Leading by example.
• Create a positive team environment focused on safety, quality, customer satisfaction, and continuous improvement.
• Foster a positive work environment built on teamwork, maintain high standards of professionalism, integrity, and work ethics.

Sales & Customer Service

• Take ownership of branch sales, and growth opportunities by building strong customer relationships.
• Deliver an exceptional customer experience by ensuring timely responses, technical support, and reliable service.
• Partner with Outside Sales and Business Development to support customer needs, quotes, orders, and new opportunities.
• Handle customer concerns professionally and work toward solutions that strengthen long-term relationships.

Branch Operations

• Oversee daily branch operations to ensure efficiency, productivity, and profitability.
• Coordinate activities across front counter sales, purchasing, production, warehouse, and shipping/receiving.
• Work in the production area building hydraulic and industrial hose assemblies as needed.
• Identify inefficiencies, implement improvements, and establish processes that improve workflow and reduce waste.
• Maintain a clean, organized, and safe work environment.

Department Support

The Branch Manager must understand the functions of each department and be willing to step in when needed. Responsibilities may include:

• Purchasing
• Warehouse Operations
• Front Counter Sales
• Hose Production and Assembly
• Shipping and Receiving

This position requires a hands-on approach and the flexibility to step into any role when needed to support the team and meet customer demands.

Communication & Continuous Improvement

• Communicate regularly with senior leadership regarding branch performance, opportunities, challenges, and operational needs.
• Encourage employees to identify improvement opportunities and participate in problem-solving.
• Monitor branch performance and implement strategies to achieve company goals.
• Ensure company policies and safety standards are consistently followed.

Qualifications

• Previous management or supervisory experience in industrial distribution, manufacturing, hydraulic hose, industrial hose, or a related industry preferred.
• Strong leadership skills with the ability to motivate and develop employees.
• Proven sales and customer service experience.
• Excellent communication and problem-solving skills.
• Strong organizational and time-management abilities.
• Strong mechanical aptitude and willingness to learn or perform hose assembly and production work.
• Proficiency with computers and inventory/order management systems.
• Strong communication and interpersonal skills with the ability to interact professionally with customers and team members.
• Excellent organizational skills and attention to detail with a high degree of accuracy in work.
• Able to multitask and prioritize effectively in a fast-paced environment.
• Highly motivated self-starter with the ability to work independently and as part of a collaborative team while embodying passion and integrity.
• Must possess valid driver’s license and good driving record.
• Must be authorized to work in the United States.
• Able to pass a pre-employment background check and/or drug screening as required.
• Able to follow verbal and written instructions in English.
• Must comply with all company policies and procedures, including the Employee Handbook.

Ideal Candidate

The successful Branch Manager is someone who:

• Leads from the front and earns the respect of the team.
• Has a strong passion for sales and customer service.
• Is hands-on and willing to work wherever needed.
• Thrives in a fast-paced environment.
• Supports every department without hesitation.
• Takes ownership of branch performance.
• Works collaboratively with upper management to improve operations and drive growth.
• Is dependable, accountable, and committed to the success of the entire team.

Training

• Ongoing training on our products and how they apply to customers' businesses, McGill part numbers, our S.T.A.M.P.E.D. hose assembly method, NAHAD standards, thread identification, our ERP system and warehouse safety.

Pay & Benefits

• Starting pay: $75,000.00 - $85,000.00 per year based on experience
• Annual profit sharing
• Health, dental and vision insurance
• 401(k)
• Paid time off
• Paid training and opportunity for advancement
• Wellness resources

McGill Hose & Coupling is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business need, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law — including the laws of Massachusetts, Rhode Island, and Connecticut. McGill Hose & Coupling provides reasonable accommodations to qualified individuals with disabilities.