Counter Sales Associate

Shoreline Flooring Supplies; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Vacation, sick, and personal leave

401k retirement

Paid holidays

Apply today — we’re actively reviewing

Job summary

Shoreline Flooring Supplies in Miami seeks a Counter Sales Associate to support daily store operations, build strong customer relationships, and drive sales while delivering expert product guidance. You will assist customers with loading, provide quotes, and process orders with accuracy.

You will additionally maintain showroom displays, manage inventory, and safely operate warehouse equipment including a forklift, pallet jack, and hand truck, all within safety standards.

Qualifications

• 2+ years of comparable experience required.
• Proficient in computers and able to learn our product management software.
• Good communication skills and professional interaction with customers in person and by phone.
• Ability to lift and handle items up to 50 pounds on a routine basis.
• Detail-oriented with the ability to manage multiple tasks and prioritize.

Responsibilities

• Support the location's operational performance and drive sales while building strong customer relationships.
• Process sales orders promptly and accurately; provide quotes to customers.
• Assist customers with loading products into their vehicles and maintain showroom displays.
• Safely operate warehouse equipment including forklift, pallet jack, and hand truck.
• Maintain inventory presentation and ensure safety standards are followed.

Skills

Product knowledge

Consultative selling

Customer service

Sales order processing

Inventory / showroom upkeep

Forklift operation

Communication

Data entry

Teamwork

Job description

Our mission is to provide high-quality, sustainable flooring solutions and sundries, serving a wide range of customers, including residential to commercial contractors, subcontractors, and designers. Through expert advice, personalized service, and extensive product selection, we support our customers in creating functional and durable spaces. We are dedicated to building lasting relationships by equipping our team with deep product knowledge and a commitment to excellence in everything we do.

Counter Sales Associate

The Counter Sales Associate is responsible for supporting the location’s operational performance, building, and maintaining strong customer relationships, driving sales, and fulfilling customer needs in a manner consistent with the company’s core values. Summary of duties include but are not limited to:

Skills

• Continuously demonstrating a high-level of product knowledge and technical expertise of all products and materials.
• Continually striving to learn more about the products we sell and the industry we serve.
• Proactively identifying individual customer needs and offering appropriate programs, products, and solutions in a consultative manner.
• Promptly and accurately processing sales orders.
• Efficiently and effectively researching products/services as needed.
• Promptly and accurately providing quotes to customers and processing their sales orders.
• Maintaining the location’s appearance in accordance with Company policy and safety standards.
• Actively participating in all training opportunities
• Effectively and efficiently performing cycle counts as needed/directed by manager.
• Efficiently and effectively filling/pulling orders as needed by utilizing appropriate tools and equipment.
• Assisting in the maintenance and presentation of all inventories and displays in the showroom.
• Developing and maintaining strong relationships with external customers.
• Providing a consistent high level of customer service to both internal and external customers.
• Assisting customers in loading products/material into their vehicles when necessary.
• Following-up with customers in a timely manner and notifying manager if/when necessary.
• Safely operating all warehouse equipment; including a forklift, hand truck, and pallet jack.
• Maintaining his/her valid forklift certification.
• Following all safety standards and requirements according to company policy, OSHA, and Hazmat standards.
• Notifying supervisor of all safety concerns; incidents and/or accidents in a timely manner.

Experience/Requirements

• Must be proficient in the use of computers and have ability to learn our product management software.
• Must possess good communication skills and possess the ability to professionally interact with a wide variety of customers both over the telephone and in person.
• Must possess a good work ethic and be able to work well with other team members.
• Must be able to lift and handle items weighing up to 50 pounds on a routine basis.
• Must possess the analytical and cognitive abilities required to accurately enter data into the Company’s Sales Order Entry System, perform product and equipment research and follow-up on customer orders.
• Must be able to accurately attend to details and handle multiple tasks simultaneously.
• Must be able to work with minimum amount of supervision under stressful conditions.
• Must be able to safely operate all tools and equipment; including but not limited to: forklift, pallet jack, and hand truck.
• A minimum of 2 years of comparable experience required.

Physical Environment / Working Conditions

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Physical: While performing the duties of this job, the employee is required to stand and walk on a tile/concrete floor and/or sit on a stool for most of the week. The employee is regularly required to stand, reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; operate a forklift, pallet jack, hand truck and regularly lift up to 50 pounds.

Special vision requirements are near vision; distance vision; peripheral vision.

Work is performed with telephone equipment, computers, fax, printer, and scanners.

Warehouse is not air conditioned space and can be warm or cool depending on the season.

Benefits

• Health, vision, and dental insurance.
• Vacation, sick, and personal leave.
• 401k retirement.
• Paid holidays.
• Apply today — we’re actively reviewing applications.