Counter Sales (32088)

Arnold Lumber Company; Bristol (CO); On-site; USD 31,000 - 48,000; Full time

Benefits offered by this job

Benefits package

401(k) & Roth

Flexible healthcare

Job summary

Arnold Lumber Company in Bristol, RI, is seeking a friendly Counter Sales associate to join our fourth-generation, full-service lumberyard with over 110 years of community service.

The role supports the Sales department as an entry-level position reporting to the Profit Center Manager, handling order entry, transactions, quotes, stocking, and customer service at the counter, while promoting inventory and knowledge of products.

Qualifications

• Self-motivation and the ability to learn independently.
• Ability to effectively read and write and good math skills.
• Computer proficiency and familiarity with the POS system.
• Outstanding customer service and verbal communication skills.
• Excellent organizational skills and teamwork ability.
• Willingness to learn product knowledge and store procedures.

Responsibilities

• Greet and service customers at the sales counter.
• Process order entry, sales transactions, and quotes.
• Stock shelves and maintain inventory accuracy.
• Provide product information and literature; assist with special orders.
• Support opening/closing procedures and cash handling.
• Direct customers to the appropriate team member for quotes or orders.
• Maintain cleanliness and housekeeping in the store area.
• Assist with cycle counts and inventory procedures.

Skills

Customer service

Communication

Teamwork

Computer proficiency

Math skills

Organizational skills

Reading & writing

Education

High School Diploma or GED

Tools

POS System

Job description

Job Details: Level: Experienced, Job Location: Bristol - Bristol, RI 02809, Position Type: Full Time, Job Shift: Day, Counter Sales Arnold Lumber Company is a fourth-generation full-service lumberyard headquartered in West Kingston, RI, with additional locations in Bristol, Cumberland, Wakefield, and Westerly, serving local communities for over 110 years. Arnold Lumber is more than just a retail building material supplier; it is a cornerstone of the local communities. In 2025, its commitment to quality and excellence in the workplace earned it recognition as a winner in the Providence Business News Best Places to Work in Rhode Island. #PBNBPTWIf you are seeking a rewarding position with an opportunity for career growth – we want, YOU on our team!

Purpose:

The Counter Sales position will work as a part of a team reporting to the Profit Center Manager. This role is the entry-level position in the Sales department and will be responsible for operational processes and procedures in the respective department. Each Counter Salesperson is responsible for maintaining a team approach within the company and maintaining proper housekeeping in the Store and personal area.

ESSENTIAL FUNCTIONS:

• Staffing the Sales Counter
• Greeting and Servicing Customers
• Responsible for Order Entry, Sales Transactions, and Quotes
• Responsible for Stocking, Cycle Counting, and Organization of Inventory
• Relationship building with Internal Customers and Departments, Suppliers and External Customers
• Providing excellent service by Greeting, approaching, and assisting customers in their purchases in a friendly, courteous, and helpful manner
• Responsible for daily Store Opening, Store Closing, and Cash Drawer Procedures
• Providing stock product availability using the POS System
• Providing installation information, product benefits, and literature that is available
• Ownership of and responsibility for performing an entry-level range of processing building materials sales assistance focusing on telephone sales and walk-in traffic through POS System
• Maintaining customer relations and promoting the sale of stock products from all areas of the profit center
• Directing customers to the appropriate team member to provide quotes and place special orders
• Stock shelves in store with inventory received daily by following process and procedure
• Perform Cycle counts as directed by the Manager
• Maintain sales materials, catalogs, and brochures to ensure that they are current
• Direct customer complaints and concerns to appropriate management or designated Customer Service Representative
• Work to gain knowledge of special order and specialty catalogs, both online and printed

OTHER JOB DUTIES:

• Ensuring that the counter is always staffed
• Begin development of knowledge in all products/merchandise sold through the store
• Maintain Inventory and Housekeeping in your work area and any area assigned to you by your manager
• Develop knowledge of store and company procedures relating to stock, sales, returns, delivery, invoicing, special orders, receiving, and transfers that enable proper coordination of store services to customer
• All other duties
• Perform all other duties as assigned including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Qualifications:

Self-motivation and the ability to learn independentlyAbility to effectively read and write and good math skillsComputer proficientGood social and verbal communicationOutstanding customer service skillsExcellent organizational skillsAbility to effectively communicate and work with a team of employees at all levels in an outgoing friendly demeanor.The ability to learn and utilize updates and modifications to computer systems as they occur.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

Ability to lift up to 50 pounds. Ability to walk/stand for long durations (duration of shift excluding breaks). Vision abilities to include close, distance, peripheral, color, and depth differentiation.Use of hands and fingers for fine manipulation.

EDUCATION & EXPERIENCE:

High School Diploma or GED Preferred1+ years of Customer Service/Sales experience preferredEntry Level Knowledge of products within the department for Promotion and Sale

We offer a comprehensive benefits package offering flexible options to meet your healthcare needs and a robust 401(k) and Roth retirement savings program. Our competitive compensation package is based on ones skill set and experience.