Counter Customer Associate

SRS Distribution, Inc.; Spring Hill (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

SRS Distribution, Inc. is seeking a dedicated Counter Sales Associate with backup driving duties at our Spring Hill location. The role focuses on accurate order entry, customer interactions, and coordinating logistics for timely deliveries.

You will offer product recommendations and pricing, create quotes, and support inventory and shipping activities. Ideal candidates have customer service or sales experience, familiarity with POS systems, and the ability to lift up to 75 lbs.

Qualifications

• Experience in customer service or sales environment.
• Experience with POS systems and order entry.
• Ability to communicate clearly in person, over the phone, and via email.
• Ability to lift up to 75 lbs and handle physical tasks.
• Willingness to drive as needed and work overtime when required.

Responsibilities

• Provide excellent customer service at the counter and via phone, email, and in person.
• Enter orders accurately into the sales system and generate quotes.
• Recommend products and pricing to meet customer needs and maximize sales.
• Coordinate truck deliveries and assist with logistics and scheduling.
• Assist with inventory tasks like cycle counts, picking, and shipping/receiving.
• Maintain a clean, safe work environment and support team operations.

Skills

Customer service

Sales orientation

POS systems

Order entry

Communication

Teamwork

Safety compliance

Education

High school diploma or equivalent

Job description

Counter Customer Associate### Counter Customer AssociateApply: Spring Hill, Tennessee: Nashville, Tennessee: Full time: Posted 30+ Days Ago: REQ56019Heritage Landscape Supply is seeking a full-time **Counter Sales w/ Backup Driver** driving duties and a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including **processing orders**, maintaining inventory accuracy, and **coordinating logistics** to support delivery timelines. **Key Responsibilities:*** Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.* Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.* Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.* Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.* Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.* Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.* Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.* Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.* **Covers Back-up Driver responsibilities in non-regulated truck*** Other duties as assigned.**Minimum Qualifications:*** Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.* Experience or familiarity with point-of-sale systems and order entry procedures.* Demonstrated ability for clear and courteous communication in person, over the phone, and via email.* Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.* Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.* **Covers Back-up Driver responsibilities in non-regulated truck*** Ability to work in varied conditions, including warehouses and outdoor environments.* Honest, respectful, and courteous demeanor towards all customers and colleagues.* Willingness/ability to work overtime as needed* Capability to pass a pre-employment drug test.* High school diploma or equivalent of education & experience **Minimum Years of Work Experience:*** Minimum of 2 years of relevant work experience.* Experience in driving in a non-regulated truck\\*Covers Back-up Driver responsibilities in a non-regulated truck Job Location: National Structure - Spring Hill3515 Cleburne Road Suite B Spring Hill, TN 37174As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.