Counter Sales

Heritage Pool Supply Group Inc; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/Dental/Vision

Flexible spending accounts

Company-paid life and short-term DI

Long-Term Disability

Job summary

SRS Distribution, Inc. in Louisville, KY, is seeking a Customer Service Representative to handle on-site customer interactions, process orders, credits, and returns, and address warranty issues. The role emphasizes accurate records, problem solving, and courteous communication in a fast-paced environment.

Two years of customer service experience and a high school diploma are preferred; an associate degree is a plus. This is an on-site, full-time position with competitive benefits.

Qualifications

• Prior experience in a customer service role is preferred.
• Experience in managing customer relationships with a focus on satisfaction, retention and loyalty.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• High school diploma or equivalent is required; an associate’s degree is advantageous.

Responsibilities

• Interact with customers via phone and email in a courteous and professional manner.
• Process customer credit invoices, vendor credits, and calls requesting order status.
• Maintain a log audit trail with weekly reporting of events.
• Address product warranty issues and ensure timely resolutions.
• Demonstrate strong problem-solving and clear communication skills.
• Maintain a clean and organized work environment and adhere to safety standards.
• Issue RGAs for warehouse and vendor returns.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Detail oriented

Communication

Education

High school diploma

Associate degree advantageous

Job description

Key Responsibilities

• Effectively interacting with customers through phone and email always maintaining a courteous and professional demeanor.
• Customer Credit Invoices Vendor Credits Customer Calls requesting order status (where is my order)
• Maintaining log audit trail with weekly reporting of events
• Product Warranty Issues
• Strong Background in Problem Solving Quick Resolution
• A Must Detail Oriented and Proficient Communicator
• Maintain a clean and organized work environment
• Adherence to safety standards
• Issue RGA (return authorizations) for warehouse and vendor shipment returns
• Other duties as assigned

Travel Requirements

Travel for Customer Service Representative position is not a requirement; all duties and responsibilities are performed on-site at the Louisville location.

Physical Requirements

This role operates in both office and warehouse environments and involves extended standing and walking, frequent use of hands for computer and order-processing tasks. It requires clear verbal communication and the ability to manage multiple tasks in a fast-moving setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, ensuring compliance with the Americans with Disabilities Act (ADA). Accommodation will prioritize maintaining the safety, effectiveness, and productivity of all team members while providing equitable work conditions.

Working Conditions

Position is an on-site role at our sales location, offering a dynamic environment with direct customer and team interaction. It requires adaptability, efficiency, and the ability to work in a fast-paced, deadline-driven setting.

Minimum Qualifications

Prior experience in a customer service role is preferred, experience in managing customer relationships with a focus on customer satisfaction, retention and loyalty, ensuring a personalized and positive purchasing experience. Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.

Minimum Education

A high school diploma or equivalent is required with a preferred education of an associate’s degree in business administration or a related field considered advantageous. Minimum Years of Work Experience, two years.

Job Location

Recreonics - Louisville 4200 Schmitt Ave Louisville, KY 40213

About the Company

Heritage Pool Supply Group, Inc. is a people-first company built to attract and retain the industry’s best talent at every level. Each day we dedicate ourselves above all else to thrilling our employees and our customers while always delivering growth to our supplier partners. Our mission is to help our family of companies achieve new heights and provide opportunities for all employees to grow, thrive, and advance with the company for decades to come. Let’s build a legacy together of our vision to form the nation’s leading family of independent pool & spa supply distributors. Heritage Pool Supply Group, Inc. is a wholly owned subsidiary of The Home Depot. Find out more at www.heritagepoolsupplygroup.com.

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits and Compensation

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Plan Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays Paid Parental Leave Medical, Dental and Vision Benefits Flexible and Dependent Care Spending Accounts Company paid Life insurance and Short-Term Disability Additional Life Insurance and Long-Term Disability also offered Safety Program with Bonuses for our Drivers Employee Referral Bonus Program

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability
• Optional long-term disability
• Additional life insurance
• Competitive salaries for all team members
• Paid weekly
• 401(k) Retirement Plan with company matching
• Paid Vacation
• Sick Time
• Holidays
• Birthday
• Floating Holidays
• Paid Parental Leave
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance
• Short-Term Disability
• Additional Life Insurance
• Long-Term Disability
• Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

All benefits subject to eligibility.