Counter Sales

Genuine Parts Company; Forest Park (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company is seeking a Traction counter sales team member to greet customers, provide technical advice, and promote promotions in a fast-paced retail setting. You will assist customers with parts questions, process sales and paperwork, and support outside sales when needed.

Qualifications include a background in Heavy Duty parts preferred, exceptional customer service skills, a positive attitude, and weekend availability. Valid driver's license required.

Qualifications

• Experience delivering excellent customer service in a retail setting.
• Ability to provide technical advice and solve customer questions.
• Strong communication, both written and verbal, with a professional appearance.

Responsibilities

• Assist customers with parts questions in-person or by phone.
• Operate registers and basic cataloging systems and paperwork.
• Explain features, benefits, and warranty policies to customers.
• Promote current sales promotions and store programs.
• Maintain professional conduct and presentation at all times.
• Provide knowledge of products and their applications and troubleshoot problems for customers.
• Process customer stock orders and support outside sales as needed.
• Perform other tasks assigned by management.

Skills

Customer service

Sales support

Technical advice

Communication skills

Job description

Are you passionate about exceeding customer expectations and being a leading solutions provider in the Heavy-Duty transportation and specialty aftermarket parts industry? Do you have extensive knowledge of Heavy Duty Parts? If so, we invite you to explore opportunities with our Traction stores.

Traction counter sales employees perform a variety of duties. Primarily greet and assist customers, provide technical advice, promote the current sales promotion.

Responsibilities:

• Assisting customers with their parts questions and needs (either in-person or via telephone)
• Operating a cash register, computer and paper cataloging systems and processing daily paperwork and forms
• Effectively communicating features, benefits, and warranty policy information to customers
• Effectively communicate current sales promotions
• Demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times
• Demonstrate knowledge of products and their applications ( give technical advice, troubleshoot, and help solve customers’ problems
• Provide sales support, process customer stock orders
• Assist outside salesperson, as needed
• Perform all other associated tasks assigned by management

Qualifications:

• Must be at least 18 years of age
• Prior Heavy Duty parts background or knowledge is preferred
• Exceptional customer service and communications skills (both written and verbal)
• A positive attitude and great personal drive
• A willingness and ability to learn in a fast-paced retail sales environment
• Availability to work on weekends
• Valid driver’s license

GPC is an equal opportunity employer.