Counter Sales

Genuine Parts Company; Garner (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Genuine Parts Company is seeking Traction counter sales employees to greet customers, provide technical advice, and promote current sales promotions at our Traction stores in Garner, NC. Responsibilities include assisting customers with parts questions, processing sales, communicating product features and warranty information, and supporting outside sales staff as needed.

A strong customer service orientation and weekend availability are required.

Qualifications

• Must be at least 18 years of age.
• Prior Heavy Duty parts background or knowledge is preferred.
• Exceptional customer service and communications skills (both written and verbal).
• A positive attitude and great personal drive.
• A willingness and ability to learn in a fast-paced retail sales environment.
• Availability to work on weekends.
• Valid driver’s license.

Responsibilities

• Assisting customers with their parts questions and needs (either in-person or via telephone)
• Operating a cash register, computer and paper cataloging systems and processing daily paperwork and forms
• Effectively communicating features, benefits, and warranty policy information to customers
• Effectively communicate current sales promotions
• Demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times
• Demonstrate knowledge of products and their applications ( give technical advice, troubleshoot, and help solve customers’ problems
• Provide sales support, process customer stock orders
• Assist outside salesperson, as needed
• Perform all other associated tasks assigned by management

Skills

Customer service

Verbal & written communication

Heavy Duty parts knowledge

Willingness to learn

Weekend availability

Driver's license

Tools

Cash register

Catalog systems

Job description

Are you passionate about exceeding customer expectations and being a leading solutions provider in the Heavy-Duty transportation and specialty aftermarket parts industry? Do you have extensive knowledge of Heavy Duty Parts? If so, we invite you to explore opportunities with our Traction stores.

Traction counter sales employees perform a variety of duties. Primarily greet and assist customers, provide technical advice, promote the current sales promotion.

Responsibilities:

• Assisting customers with their parts questions and needs (either in-person or via telephone)
• Operating a cash register, computer and paper cataloging systems and processing daily paperwork and forms
• Effectively communicating features, benefits, and warranty policy information to customers
• Effectively communicate current sales promotions
• Demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times
• Demonstrate knowledge of products and their applications ( give technical advice, troubleshoot, and help solve customers’ problems
• Provide sales support, process customer stock orders
• Assist outside salesperson, as needed
• Perform all other associated tasks assigned by management

Qualifications:

• Must be at least 18 years of age
• Prior Heavy Duty parts background or knowledge is preferred
• Exceptional customer service and communications skills (both written and verbal)
• A positive attitude and great personal drive
• A willingness and ability to learn in a fast-paced retail sales environment
• Availability to work on weekends
• Valid driver’s license

GPC is an equal opportunity employer.