Counter Sales

Colours, Inc.; Emmaus (PA); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Benefits package

Employee discounts

Family-owned culture

Descripción de la vacante

Colours, Inc. is seeking a friendly Counter Sales Representative in Emmaus, PA to assist walk-in customers, process transactions, and support product selection with technical guidance.

You will help ensure accurate orders, maintain inventory awareness, and contribute to a positive, family-owned team that values service, quality, and a comprehensive benefits package.

Formación

• High school diploma or equivalent required.
• Previous experience in retail, counter sales, customer service or similar preferred.
• Strong communication and interpersonal skills.
• Ability to learn product knowledge and technical information related to coatings.
• Basic math skills to process transactions and handle payments.

Responsabilidades

• Greet customers promptly and provide exceptional service.
• Assist customers with product selection, questions, and recommendations.
• Process sales transactions, invoicing, payments, returns and order entry.
• Ensure timely and accurate order fulfillment for walk-in and phone orders.
• Maintain product knowledge and communicate features, applications and benefits.
• Support inventory management by stocking shelves and monitoring stock levels.
• Assist with receiving freight, organizing inventory, and maintaining a customer-friendly store environment.
• Build and maintain customer relationships to drive repeat business and loyalty.
• Handle customer concerns professionally and efficiently.
• Support store operations including answering phones, preparing orders, and general administrative tasks.
• Follow company policies, safety procedures, and standards at all times.

Conocimientos

Customer service

Retail sales

Communication

Attention to detail

POS systems

Educación

High school diploma or equivalent

Descripción del empleo

Description

Colours, Inc. is a leading distributor of automotive and industrial coatings, providing high-quality products, training, and service to customers across the region. We pride ourselves on reliable delivery, technical expertise, and a commitment to helping our customers succeed.

Position Summary:

The Counter Sales Representative is responsible for providing exceptional customer service, processing sales transactions, and supporting customers with product selection and technical assistance at the sales counter. This role serves as a key point of contact for walk-in customers, contractors, and commercial clients, ensuring accurate order fulfillment and a positive customer experience. The Counter Sales Representative supports store operations while contributing to revenue growth and inventory accuracy.

Key Responsibilities:

• Greet customers promptly and provide exceptional service.
• Assist customers with product selection, technical questions, and recommendations to meet their project needs.
• Process sales transactions accurately, including invoicing, payments, returns, and order entry.
• Ensure timely and accurate order fulfillment for walk-in customers and phone orders.
• Maintain strong product knowledge to effectively communicate features, applications, and benefits.
• Support inventory management by stocking shelves, monitoring product levels, and communicating low-stock items.
• Assist with receiving freight, organizing inventory, and maintaining an orderly and customer-friendly store environment.
• Build and maintain strong customer relationships to drive repeat business and customer loyalty.
• Handle customer concerns and resolve issues professionally and efficiently.
• Support store operations as needed, including answering phones, preparing orders, and assisting with general administrative tasks.
• Follow company policies, safety procedures, and operational standards at all times.

Requirements

• High school diploma or equivalent required.
• Previous experience in retail, counter sales, customer service, or a similar role preferred.
• Strong communication and interpersonal skills.
• Ability to learn product knowledge and technical information related to automotive and industrial coatings.
• Basic math skills with the ability to accurately process transactions and handle payments.
• Strong organizational skills and attention to detail.
• Ability to lift and move products up to 50 lbs as needed.
• Proficiency in basic computer systems and point-of-sale systems preferred.

Why Join Colours, Inc.?

• Competitive base salary with opportunities for performance-based growth.
• Supportive and friendly work environment.
• Opportunities for training and career advancement.
• Employee discounts and comprehensive benefits package.
• Be part of a team that values customer service and quality.
• Family-Owned company that values its employees.