Counter Manager & Team Leader

Nan's Kitchen; United States Virgin Islands; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Seasonal tastings

Staff meals

Discounts on food

Training & advancement

Free shift meals

Job summary

Nan's Kitchen in the United States is seeking an enthusiastic Counter Lead to be the face and driving force of our front‑of‑house operations. You will set the pace, ensure flawless customer service, and uphold our commitment to quality.

Lead a small counter team during peak hours, supervise staff, manage orders and cash handling, and maintain cleanliness and safety in a high‑energy, tattoo‑friendly environment.

Qualifications

• 1+ years of experience leading in fast-paced dining or customer service environments.
• Strong communication and interpersonal skills.
• Proven ability to lead, motivate, and manage a small team during peak hours.
• Attention to detail and high energy with a positive attitude.

Responsibilities

• Supervise and guide counter staff, assign tasks, manage breaks, and ensure team motivation.
• Deliver high-energy, flawless customer service and handle complex orders.
• Oversee cash handling, POS transactions, and end-of-shift reconciliation for accuracy.
• Maintain deep knowledge of seasonal menus and ingredients to answer guest questions.
• Efficiently manage in-person and online orders, coordinating with kitchen to minimize wait times.
• Keep front counter and dining areas clean and compliant with health and safety standards.
• Be the Gold Card Ambassador and engage with passionate guests.

Skills

Team Leadership

Customer Service

Cash Handling

Communication

Tools

POS Systems

Job description

Benefits:

• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Training & development

Job Title: Counter Lead - Join the Cult! (Fried Chicken & Innovative Veggies)

About Us

Ready to join a restaurant where your work is celebrated—and sometimes tattooed? We are a high-energy, fast-paced fried chicken and veggie bowl restaurant built on a passion for fresh, innovative food and a whole lot of fun.

• The Legend: Our world-famous fried chicken sammie has a cult following. Seriously. Get a tattoo of it and you earn our exclusive, lifetime Gold Card membership!
• Our Roots: We are a true farm-to-table, scratch kitchen. We take pride in creating every dish from the ground up, ensuring the highest quality.
• The Vibe: We are constantly innovating, especially when it comes to vegetables. Our menu changes every season to showcase the freshest, most exciting ingredients available, keeping things fresh for our team and our guests.

If you thrive in a bustling, team-oriented environment and want to lead a counter team that keeps the energy high and the line moving, this is the place for you.

The Role: Counter Lead

We are looking for an enthusiastic and detail-oriented Counter Lead to be the face and driving force of our front-of-house operations. You will be responsible for setting the pace, ensuring flawless customer service, and upholding our commitment to quality.

Key Responsibilities (but not limited to):

• Team Leadership: Supervise and guide the counter staff, including assigning tasks, managing breaks, and ensuring all team members are trained and motivated.
• Customer Experience: Deliver an exceptional, high-energy service experience to every guest, handling complex orders and resolving customer concerns with a positive attitude.
• Operational Excellence: Oversee all cash handling, point-of-sale (POS) transactions, and end-of-shift reconciliation to ensure accuracy.
• Food & Menu Expertise: Maintain an in-depth knowledge of our seasonal menus, ingredients, and preparation methods to accurately answer guest questions about our scratch kitchen and innovative veggie dishes.
• Order Management: Efficiently manage the flow of in-person and online orders, coordinating with the kitchen team to minimize wait times in our fast-paced environment.
• Cleanliness & Safety: Ensure the front counter, dining area, and all service stations are kept clean, organized, and comply with all health and safety standards.
• Gold Card Ambassador: Be an expert on our brand and Gold Card program, engaging with our most passionate (and tattooed) fans.

What You Bring:

• 1+ years of experience in a fast-paced restaurant or customer service leadership role.
• Excellent communication and interpersonal skills.
• Proven ability to lead, motivate, and manage a small team during peak hours.
• Strong organizational skills and attention to detail, particularly with cash handling and order accuracy.
• A positive attitude, high energy, and a passion for unique, high-quality food.

Perks of the Job:

• Competitive wages and opportunities for growth.
• Seasonal tastings and staff meals featuring our innovative scratch-kitchen recipes.
• A fun, dynamic, and supportive team environment.
• Free shift meals
• Discounts on all our legendary food, when off duty. (tattoo not required for this perk!).
• Training & advancement opportunities.