Counter Manager - NYC Flagship

brobstongroup.com - Jobboard; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Counter Manager in New York, NY. In this role, you will drive sales and customer experiences for a luxury beauty counter, providing makeup and skincare services while managing vendor relationships.

You will lead sales efforts, ensuring the counter is organized and ready for customers. Responsibilities include makeup applications, sales goal achievement through digital tools, and maintaining high standards of cleanliness.

Qualifications

• Passion for beauty, makeup application, and skincare.
• Strong ability to connect with customers and handle concerns.
• High level of ownership and accountability in sales.

Responsibilities

• Perform makeup applications, skincare analyses, and product recommendations.
• Set and achieve personal and counter sales goals.
• Manage vendor events and promotions.
• Process sales, refunds, and exchanges to build loyalty.
• Maintain counter presentation and cleanliness.

Skills

Excellent customer service skills

Multitasking

Organization

Sales goal achievement

Job description

Summary

The Counter Manager leads sales and customer experiences for a luxury beauty counter, combining hands‑on makeup and skincare services with sales leadership. This role drives personal and counter sales through in‑store and digital selling, manages vendor relationships, and ensures the counter is organized and customer‑ready. The manager balances selling, training, and event coordination to build a loyal customer following.

Responsibilities

• Perform makeup applications, skincare analyses, and product recommendations tailored to customer goals
• Set and achieve personal and counter sales goals using in‑store and digital tools including text and social media
• Manage scheduling and execution of vendor events and promotions and maintain strong vendor relationships
• Process sales, refunds, and exchanges and open customer accounts to build loyalty
• Maintain counter presentation, organization, and cleanliness while staying current on beauty trends and product knowledge

Requirements

• Passion for beauty, makeup application, and skincare with excellent customer service skills
• Ability to connect with customers, handle concerns empathetically, and contribute to a positive team environment
• Strong multitasking, organization, follow‑through, and a high level of ownership and accountability
• Drive to achieve sales goals and comfort using networking and digital selling tools
• Ability to work a flexible schedule including evenings and weekends and perform continuous movement for 6-8 hours with occasional lifting up to 25 pounds