Beauty Counter Manager

brobstongroup.com - Jobboard; Burlington (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Beauty Counter Manager based in Burlington, Massachusetts, responsible for leading sales and service for luxury beauty brands. In this role, you will provide personalized makeup and skincare consultations, manage counter operations, and ensure a welcoming environment for customers.

The ideal candidate has a passion for beauty, strong customer service skills, and the ability to achieve sales targets while coaching teammates. Flexibility in availability is required.

Qualifications

• Passion for beauty and skincare is essential.
• Strong ability to connect with customers and handle concerns with empathy.
• Flexible availability including evenings and weekends.

Responsibilities

• Provide personalized makeup applications and skincare analyses.
• Set and achieve personal and counter sales goals.
• Manage vendor events and promotions effectively.
• Coach team members to maintain an inclusive environment.

Skills

Excellent customer service skills

Makeup application

Skincare knowledge

Organizational skills

Multitasking

Job description

Summary

The Beauty Counter Manager leads sales and service for assigned luxury beauty brands, delivering personalized makeup and skincare consultations while managing counter operations and vendor partnerships. This role balances direct selling, coaching teammates, and administrative duties to achieve counter sales goals and create a welcoming customer experience.

Responsibilities

• Provide makeup applications, skincare analyses, and product recommendations tailored to customer needs
• Set and achieve personal and counter sales goals using in-store and digital selling tools
• Manage scheduling and execution of vendor events, promotions, and build strong vendor relationships
• Coach and collaborate with team members to maintain a welcoming, inclusive environment
• Maintain counter presentation, handle sales, refunds, exchanges, and enroll customers in loyalty program

Requirements

• Passion for beauty, makeup application, skincare, and excellent customer service skills
• Strong ability to connect with customers, handle concerns with empathy, and build customer loyalty
• Organizational skills, multitasking, follow-through, and drive to achieve sales targets using networking and technology
• Flexible availability including evenings and weekends and physical ability to stand and move for long periods; lift up to 25 pounds