Counter Manager: Luxury Beauty Sales Leader

Charlotte Tilbury Beauty Inc.; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Charlotte Tilbury Beauty in Charlotte, NC, is seeking a Counter Manager to lead daily operations, drive sales and ensure outstanding customer service. You will oversee staffing, training, and visual merchandising while maintaining counter readiness from open to close and building strong relationships with store teams.

The role emphasizes achieving financial targets, managing KPI goals, and fostering a high-performance team culture through proactive leadership and brand advocacy.

Qualifications

• Experience in retail management or counter management preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service.

Responsibilities

• Drive financial results in store to meet and exceed plan.
• Lead by example on personal KPI goals.
• Manage customer queries and provide superior service.
• Develop team through training and staffing to meet business objectives.
• Maintain counter readiness and inventory levels to ensure smooth operations.
• Implement visual merchandising and displays as directed by the marketing team.

Job description

Charlotte Tilbury Beauty in Charlotte, NC, is seeking a Counter Manager to lead daily operations, drive sales and ensure outstanding customer service. You will oversee staffing, training, and visual merchandising while maintaining counter readiness from open to close and building strong relationships with store teams.

The role emphasizes achieving financial targets, managing KPI goals, and fostering a high-performance team culture through proactive leadership and brand advocacy.