Counter Manager Bloomingdales Soho - Charlotte Tilbury

Charlotte Tilbury; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Charlotte Tilbury Beauty Inc. is seeking a Counter Manager for its Bloomingdale's store. The role drives top-line sales, delivers superior service, and leads events, merchandising, and staff development to reflect brand standards and customer focus.

Responsibilities include achieving financial targets, training staff, and maintaining counter readiness. You will collaborate with executives and trainers to sustain the Tilbury Touch and create an engaging, high-performance team environment.

Qualifications

• Experience leading a retail counter or boutique team.
• Strong focus on customer service and sales targets.
• Ability to train and develop staff and manage events.

Responsibilities

• Drive store sales to meet/exceed plan using KPIs like AUS/IPT.
• Lead by example on personal KPI goals and team targets.
• Manage staff goals, scheduling, and talent for staffing needs.
• Provide premier customer service and resolve queries effectively.
• Partner with Account Executive and Area Trainer for training.
• Extend exceptional service beyond in-store experiences.
• Oversee operations, inventory, and visual merchandising.
• Implement launches, displays, and collateral per marketing.
• Promote the Tilbury Touch and maintain professional standards.
• Create open communication and a collaborative team environment.
• Control expenses, maintain counter hygiene and store policies.

Skills

Team management

Customer service

Sales

Operations

Merchandising

Training

Job description

The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Bloomingdales.

Always demonstrating the 5 P's Professional, Proactive, Passionate, Prescriptive and Potential.

An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base.

Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

MAIN DUTIES AND RESPONSIBILITIES:

• Sales

• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)

• Lead by example on personal KPI goals
• Communicate and manage agreed goals with the staff
• Responsible for being the specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
• Customer Service
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Build partnership with Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience
• Team management
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff
• Determine individual and team sales targets to meet and exceed plan
• Analyze business performance and proactively plan strategy within day to day business and events
• Consistently promote the Tilbury Touch to the team and customers
• Lead by example always to promote the Tilbury Touch and exceptional customer service
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
• Recognize and celebrate great performance
• Operations
• Ensure that the counter is 'customer ready' from open to close of business
• Maintain the required inventory levels and accurate stock files
• Control store expenses (i.e. counter consumables) within budget guidelines
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Proactively suggest win-win opportunities to drive sales within store
• Schedule team to optimize coverage according to customer flow
• Maintain excellent counter hygiene standards
• Maintain the store standards and policies at all times