Cosmetics Counter Leader: Drive Sales & Service Excellence

Charlotte Tilbury Beauty Inc.; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Charlotte Tilbury Beauty is seeking a Counter Manager to lead in-store sales, customer experience, and team development at our Bethesda counter. You will drive revenue, manage staff, and ensure brand standards through effective training and exceptional service.

The role emphasizes merchandising, operations, and proactive staff management to deliver outstanding customer experiences and achieve sales targets in a fast-paced beauty environment.

Responsibilities

• Sales: drive financial results to meet and exceed plan, tracking KPI like AUS and IPT.
• Lead by example on personal KPI goals.
• Communicate and manage goals with staff.
• Be specialist amongst retail artistry brands, entrepreneurial within company guidelines.
• Customer Service: manage queries with sound judgement and positive outcomes.
• Train and develop team with Account Executive and Area Trainer to meet standards.
• Extend exceptional customer service beyond in-store experience.
• Team management: anticipate staffing needs and source talent for bench.
• Set and exceed individual and team sales targets.
• Analyze performance and plan strategy for day-to-day operations and events.
• Promote Tilbury Touch and exceptional service.
• Maintain counter hygiene and store standards.
• Coordinate visual merchandising and stock on counter.
• Raise operational issues for timely resolution.
• Foster cooperative relationships with store operations team.
• Schedule team for customer flow; ensure counter ready from open to close.

Job description

Charlotte Tilbury Beauty is seeking a Counter Manager to lead in-store sales, customer experience, and team development at our Bethesda counter. You will drive revenue, manage staff, and ensure brand standards through effective training and exceptional service.

The role emphasizes merchandising, operations, and proactive staff management to deliver outstanding customer experiences and achieve sales targets in a fast-paced beauty environment.