Client Advisor

SupportFinity™; Beverly Hills (CA); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k with employer contribution

Employee discounts

Job summary

SupportFinity™ in Beverly Hills is seeking a motivated individual for a luxury fashion sales position. The role requires over three years of retail experience and proficiency in customer service, with a focus on meeting sales objectives.

Key responsibilities include utilizing CRM tools, maintaining client relationships, and contributing to store visual presentation. Competitive compensation of $21 to $26 hourly, based on experience, alongside a comprehensive benefits package including medical coverage, paid time off, and a 401k plan.

Qualifications

• Over 3 years of luxury fashion sales experience.
• Proven history of exceeding sales targets.
• Exceptional communication skills.
• Strong organizational skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Meet or surpass sales objectives.
• Provide outstanding personalized customer service.
• Utilize CRM tools for customer data.
• Maintain organized client records.
• Contribute to the visual presentation of products.

Skills

Luxury fashion sales experience

Communication skills

Organizational skills

Team-oriented mindset

Customer-centric

Bilingual English/Spanish

Job description

Key Responsibilities & Tasks:

• Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development.
• Surpass client expectations by providing an outstanding, personalized customer service, founded on enduring and meaningful relationships. Showcase deep knowledge of LOEWE’s products and the brand’s history and heritage.
• Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service.
• Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities.
• Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment.
• Ensure both the sales floor and stockroom are well-organized per company policy.
• Contribute to the visual presentation of products, adhering to LOEWE’s standards.
• Uphold LOEWE’s image standards and guidelines.
• Adhere to all company policies and procedures.
• Record all pertinent customer information accurately in the database.
• Actively promote store events via email, phone, and personalized notes.
• Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries.
• Consistently address any client-related issues, including shipping and alterations.
• Play a role in general housekeeping and store image upkeep.
• Support shipping and receiving and inventory control as requested

Key Qualifications & Skills:

• Possess over three years of luxury fashion sales experience within a retail environment.
• Demonstrate a proven history of exceeding both individual and store targets while building enduring relationships with customers and colleagues.
• Exhibit exceptional communication skills, both verbally and in writing, along with the ability to manage multiple tasks simultaneously.
• Display strong organizational skills and follow-through.
• Embrace a team-oriented mindset with a strong desire to collaborate effectively.
• Thrive in a dynamic and fast-paced work environment.
• Show high adaptability and catering to different customer needs.
• Be open to working a flexible schedule, including evenings, weekends, and holidays, based on business demands.
• Foreign language knowledge a plus but not required.

Requirements:

• Minimum 3+ year experience in retail, with a focus on sales, preferably in a luxury setting
• Customer centric
• Self-motivated and driven for results
• Solid experience in crafting windows, interior displays and space utilization
• Strong interpersonal skills
• Ability to communicate eloquently with third parties
• Proven track record to lead and prioritize projects
• Flexible, good communicator with strong organizational skills
• Computers skills: office package and mac
• Bilingual English/Spanish (and/or French), a plus but not required

Employee Benefits:

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

Compensation:

The compensation for this position ranges from $21- $26 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.