Counter Lead — Seasonal Craft & Guest Experience

Nansmarket; Southborough (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Job summary

Nansmarket in Southborough, MA is seeking a Counter Lead who can blend hype with craftsmanship. You’ll be trained quarterly on new ingredients and flavor profiles, welcome our tattooed superfans, and help guests discover the season’s best dishes.

You’ll coordinate high‑speed service, maintain a scratch kitchen standard, and tell the story behind every recipe while keeping the line moving with humor and care. This role values personality and excellent guest experiences.

Qualifications

• Strong communication and guest service abilities.
• Ability to thrive in a busy, high-volume environment.
• Passion for seasonal ingredients and scratch cooking.

Responsibilities

• Storytelling to explain the seasonal menu and help guests choose dishes.
• Ensure each Fired Chicken sammie meets quality standards before serving.
• Coordinate a fast-moving line with grace, speed, and humor.
• Maintain a clean, scratch-kitchen environment reflecting care in food prep.

Skills

People skills

Customer service

Fast-paced environment

Storytelling & engagement

Job description

Nansmarket in Southborough, MA is seeking a Counter Lead who can blend hype with craftsmanship. You’ll be trained quarterly on new ingredients and flavor profiles, welcome our tattooed superfans, and help guests discover the season’s best dishes.

You’ll coordinate high‑speed service, maintain a scratch kitchen standard, and tell the story behind every recipe while keeping the line moving with humor and care. This role values personality and excellent guest experiences.