Counter/Driver Associate

Tecmungo; Michigan; On-site; USD 20,000 - 29,000; Full time

Job summary

TEC Leasing Inc in Stevensville, MI is seeking a Counter/Driver Associate to provide outstanding customer service at the counter and support sales alongside the warehouse team. You will handle walk-in customers, phone inquiries, and order processing while maintaining accurate inventory and promoting product bundles.

The role requires strong communication, ability to lift 50 pounds, and familiarity with POS and order management systems.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to lift 50 pounds and work in a fast-paced warehouse.
• Experience with POS systems and order management software.

Responsibilities

• Greet and assist walk-in customers at the counter, providing prompt and friendly service.
• Answer phone calls, emails, and text inquiries related to product availability, pricing, and order status.
• Ensure inventory accuracy and coordinate with warehouse for pickup/delivery.
• Follow up with customers on back-ordered items or delivery changes.

Skills

Strong communication

Multi-tasking

POS familiarity

Education

High School diploma or GED

Tools

CRM systems

Microsoft Office Suite

Job description

4340 N. Roosevelt Rd, Stevensville , Michigan 49127 , United States

Job Description

Counter/Driver Associate

Counter Associate

Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern state's largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD&D insurance, paid holidays & vacation, and 401(k) with company matching.

The Counter Associate plays a key role in delivering outstanding customer service and fostering a welcoming shopping and sales experience. This position requires excellent communication skills, attention to detail, and a commitment to ensuring customer satisfaction.

Please note that the responsibilities and details of this role may evolve based on organizational needs.

Essential Duties and Responsibilities

Order Management

• Greet and assist walk-in customers at the counter, providing prompt and friendly service.
• Answer phone calls, emails, and text inquiries related to product availability, pricing, and order status.
• Ensure that inventory levels are accurate, and work with warehouse staff to check stock and prepare orders for pickup or delivery.
• Follow up with customers on back-ordered items, changes in delivery times, or any other issues that may arise with their orders.

Sales & Upselling

• Promote product bundles, upsell complementary items, and introduce customers to new products or product lines.
• Work with the sales team to meet and exceed sales targets, helping drive the overall success of the branch.
• Assist in promoting seasonal sales, special promotions, and discounts to customers at the counter and through phone interactions.

Product Knowledge & Support

• Maintain in-depth knowledge of HVAC systems, parts, and accessories.
• Stay updated on new products, industry trends, and technological advances to help provide customers with the best solutions.

Problem Resolution

• Resolve customer complaints or issues in a professional and timely manner, ensuring customer satisfaction.
• Assist in handling returns or exchanges, working with customers to ensure their needs are met while adhering to company policies.
• Collaborate with the warehouse and inventory teams to ensure product availability and timely order fulfillment.
• Communicate effective with the sales and management teams to address customer needs and improve branch performance.

General Maintenance & Organization

• Keep the counter area clean, organized, and stocked with marketing materials, product catalogs, and pricing sheets.
• Assist with inventory management and stock organization to ensure smooth operations.

Skills, Knowledge, & Abilities

• Strong communication skills, both verbal and written, with the ability to engage and assist customers in person and over the phone.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Proficiency with point-of-sales (POS) systems, order management software, and general computer applications (Microsoft Office Suite, CRM systems).
• Ability to build and maintain positive relationships with customers, contractors, and team members.
• Strong organizational skills and attention to detail.

Qualifications

High School diploma or GED equivalent

Minimum of 1-2 years of experience in sales or customer service, ideally in the HVAC, building materials, or wholesale industry.

Ability to lift 50 pounds (e.g., HVAC parts, small equipment).

Comfortable working in a warehouse environment and assisting customers in a fast-paced setting.

Schedule

Full Time Monday through Friday

Rotating Saturday Half-day

Schedule is based on business needs

Salary Expectations

Starting minimum rate of $18

About Us

Integrity. Service. Value.

A nod and a handshake. A live voice when you call. Standing behind everything we do. It's been business as usual for over 80 years.

Sure, technologies and equipment change. And our growth allows us to satisfy the biggest HVAC/R needs. But we still know our business is built on the little things.

Keeping it human is what's helped us grow.

It's what's important to us as your HVAC partner.

Requirements

High School diploma or GED equivalent

Sales or related work experience desired

Must be able to pass a DOT physical and drug test.

Valid driver's license with clean driving history and acceptable Motor Vehicle Record (MVR)

Status

Full-Time

Position Type

Hourly

Company

TEC Leasing Inc

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