Counter Customer Service Associate

Heritage Pool Supply Group, Inc.; Huntsville (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly/bi-weekly pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off (vacation, sick, holiday

Medical/dental/vision

Flexible spending accounts

Company-paid life and short-term/disab

Job summary

Heritage Landscape Supply Group is hiring for a full-time Counter Sales/Customer Sales role in Huntsville, AL. The position is a weekday role (Monday–Friday) with overtime during peak seasons.

You will handle in-person, phone, and email interactions, enter orders, and coordinate with warehouse and sales teams to ensure timely deliveries. Qualified candidates have customer service or sales experience, basic computer skills, and familiarity with POS systems.

Qualifications

• Prior experience in customer service or sales preferred.
• Proficiency with basic computer operations.
• Familiarity with POS systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness to overtime during peak season.
• Able to pass pre-employment background/drug test.
• Bilingual EN/ES is a plus.
• Experience with irrigation/landscaping products is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and in person.
• Accurately process transactions at the sales counter using the computer system.
• Participate in cycle counts to aid inventory management.
• Communicate customer needs and special order requests to improve service.
• Collaborate with warehouse and sales teams for efficient operations.
• Perform a mix of counter duties and other tasks with organized workspaces.

Skills

Customer service

Sales experience

POS systems

Computer literacy

Bilingual EN/ES

Irrigation/landscape products

Outdoors work

Tools

Point-of-sale system

Job description

Heritage Landscape Supply Group is seeking a FT Counter Sales/Customer sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Key Responsibilities:

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Contribute to inventory management by participating in cycle counts.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Responsibilities include a mix of sales counter duties and various other tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.
• Bilingual proficiency in English and Spanish is a PLUS.
• Previous experience with irrigation or landscaping products.

Job Location: National Structure - Huntsville

102 Von Braun Dr. NW Huntsville, AL 35806

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.