Customer Service Associate

Heritage Landscape Supply Group, Inc.; Roca (NE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

Heritage Landscape Supply Group, Inc. is seeking a full-time Counter Sales/customer sales role. This position is a key customer touchpoint, responsible for accurate order entry and smooth interactions.

The role requires multitasking across ordering, inventory accuracy, and logistics to support delivery timelines, with overtime during peak seasons. The role emphasizes professionalism and reliability, supporting the Heritage Family of Companies' reputation for quality.

Qualifications

• Prior experience in a customer service or sales role preferred.
• Proficiency in basic computer operations and internet navigation.
• Experience with point-of-sale systems and order entry procedures.
• Ability to lift up to 50 lbs.
• Ability to work in warehouses and outdoor environments.
• Willingness to work overtime during peak season.
• Ability to pass pre-employment background/drug test.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person consultations.
• Accurately process and manage customer transactions at the sales counter.
• Create detailed sales orders and quotes based on customer measurements.
• Coordinate and schedule truck deliveries with precision.
• Participate in cycle counts and inventory handling (picking, staging, replenishment, shipping/receiving).
• Communicate customer needs and special orders to management and team.
• Maintain a clean, organized work environment and ensure safety standards.
• Collaborate with warehouse and sales teams to optimize operations.
• Performs other duties as assigned.

Skills

Customer service

Order entry

POS systems

Multitasking

Bilingual EN/ES

Job description

Heritage Landscape Supply Group is seeking a FT Counter Sales/customer sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Key Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Other duties as assigned.
• Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Capability to handle physical demands, including lifting up to 50 lbs
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• Previous experience with irrigation or landscaping products.
• Forklift operation experience/Current forklift certification and other relevant qualifications that enhance operational efficiency and safety in warehouse and shipping environments.

Job Location

Outdoor Solutions, Inc - Roca

10901 S 14th St Roca, NE 68430

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.