Counter Customer Associate

Heritage Pool Supply Group, Inc.; Highland (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Plan

Paid time off

Health insurance

Flexible spending accounts

Life insurance

Short-term disability

Long-term disability

Discretionary bonuses

Job summary

Heritage Landscape Supply Group in Highland, MI is seeking a FT Counter Sales/Customer Sales role focused on accurate order entry and strong customer interactions. The position runs Monday through Friday with overtime during peak seasons, requiring flexibility and dedication.

Responsibilities include processing transactions at the counter, assisting customers in person and by phone, participating in inventory counts, and coordinating with warehouse and sales teams to ensure timely deliveries.

Qualifications

• 2+ years of experience in a customer service or sales role.
• Proficiency with basic computer operations and internet navigation.
• Experience with point-of-sale systems and order processing.
• Ability to work in varied conditions, including outdoor environments.
• Willingness to work overtime during peak seasons.
• Ability to pass a pre-employment background/drug test.
• Bilingual English/Spanish is a plus.
• Experience with irrigation or landscaping products is preferred.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Accurately process and manage transactions at the sales counter using the company system.
• Participate in cycle counts and assist inventory management.
• Collaborate with management and team members to relay customer needs and special orders.
• Coordinate with warehouse and sales teams to ensure smooth operations.

Skills

Customer service

Order entry

Multitasking

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS systems

Inventory systems

Job description

Heritage Landscape Supply Group is seeking a FT Counter Sales/Customer sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Key Responsibilities:

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Contribute to inventory management by participating in cycle counts.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Responsibilities include a mix of sales counter duties and various other tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order executive procedures.
• Ability to work in varied conditions , including outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.
• Bilingual proficiency in English and Spanish is a PLUS.
• Previous experience with irrigation or landscaping products.

Minimum Education:

• A high school diploma or equivalent or combination of education and experience.

Minimum Years of Work Experience:

• Minimum of 2 years of relevant work experience.

Job Location:

Rock Bottom Stone Supply - Highland

2586 S. Milford Rd Highland, MI 48357

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.