Customer Service Associate

SRS Distribution, Inc.; Livonia (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

Heritage Landscape Supply Group is seeking a full-time Counter Sales/Customer Sales role at Rock Bottom Stone Supply - Highland, MI. You will be the primary customer touchpoint, handling orders, assisting walk-in clients, and supporting delivery coordination.

The role requires strong multitasking, basic computer skills, and experience with POS systems. Overtime may occur during peak seasons; bilingual English/Spanish is a plus.

Qualifications

• 2+ years in customer service or sales preferred.
• Experience with customer relationship management and ensuring satisfaction.
• Proficient with basic computer operations and internet navigation.
• Familiarity with point-of-sale systems and order entry procedures.

Responsibilities

• Provide customer service via phone, email, and in-person consultations.
• Process and manage transactions at the sales counter using the company system.
• Participate in cycle counts to aid inventory accuracy.
• Coordinate with management to relay customer needs and special orders.

Skills

Customer service

Order entry

POS systems

Bilingual English/Spanish

multitasking

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Heritage Landscape Supply Group is seeking a FT Counter Sales/Customer sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Key Responsibilities:

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Contribute to inventory management by participating in cycle counts.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Responsibilities include a mix of sales counter duties and various other tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.
• Bilingual proficiency in English and Spanish is a PLUS.
• Previous experience with irrigation or landscaping products.

Minimum Education:

• A high school diploma or equivalent or combination of education and experience.

Minimum Years of Work Experience:

• Minimum of 2 years of relevant work experience.

Job Location:

Rock Bottom Stone Supply - Highland

2586 S. Milford Rd Highland, MI 48357

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.