Counter Associate (Columbus Ave)

Magnolia Bakery; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Magnolia Bakery in New York City is seeking a friendly Counter Associate to welcome guests, handle counter transactions, and help maintain the display of fresh desserts.

You will work with a supportive team to deliver fast, courteous service, resolve guest needs with urgency, and keep workstations neat while adhering to food safety standards. This role emphasizes following company policies, taking direction, and contributing to Magnolia’s warm, inviting atmosphere.

Qualifications

• Follows policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect, and maintain company policies and procedures.

Responsibilities

• Handle counter transactions in a fast, efficient, and friendly manner.
• Acknowledge customers with a friendly smile and is highly responsive to needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items out for sale.
• Keep workstations and areas neat and clean.

Skills

Customer service

Friendly communication

Teamwork

Food safety

Policy adherence

Job description

Magnolia Bakery, the world’s most famous bakery, opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for offering fresh-made classic American baked goods and for our warm inviting atmosphere. With locations in New York City, LA and Chicago, a D2C business shipping nationwide and international locations in the Middle East and Southeast Asia, Magnolia Bakery is beloved across the world.

ROLE: Counter Associate

Key Responsibilities

• Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
• Acknowledge all customers with a friendly smile and is highly responsive to needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items out for sale.
• Keep workstations and areas neat and clean.

Physical Demands And Work Environment

• Position requires standing and walking for period of 3-5 hours without a rest break (not including required breaks).
• Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Qualifications & Ingredients For Success

• Follows policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect, and maintain company policies and procedures.