Bakery Front Counter — Guest Experience Associate

Magnolia Bakery; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Magnolia Bakery in New York City is seeking a friendly Counter Associate to welcome guests, handle counter transactions, and help maintain the display of fresh desserts.

You will work with a supportive team to deliver fast, courteous service, resolve guest needs with urgency, and keep workstations neat while adhering to food safety standards. This role emphasizes following company policies, taking direction, and contributing to Magnolia’s warm, inviting atmosphere.

Qualifications

• Follows policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect, and maintain company policies and procedures.

Responsibilities

• Handle counter transactions in a fast, efficient, and friendly manner.
• Acknowledge customers with a friendly smile and is highly responsive to needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items out for sale.
• Keep workstations and areas neat and clean.

Skills

Customer service

Friendly communication

Teamwork

Food safety

Policy adherence

Job description

Magnolia Bakery in New York City is seeking a friendly Counter Associate to welcome guests, handle counter transactions, and help maintain the display of fresh desserts.

You will work with a supportive team to deliver fast, courteous service, resolve guest needs with urgency, and keep workstations neat while adhering to food safety standards. This role emphasizes following company policies, taking direction, and contributing to Magnolia’s warm, inviting atmosphere.