Counter and Rental Clerks

Course Advisor, Inc.; United States; On-site; USD 19,130 - 49,270; Full time

Job summary

Course Advisor is seeking a Counter and Rental Clerk in the United States to manage customer rentals, provide service, and maintain records. You will be responsible for receiving orders, preparing rental forms, and ensuring excellent customer experiences. The ideal candidate has a high school diploma and strong skills in active listening, critical thinking, and service orientation. Experience with tools like Microsoft Office is essential. The role offers significant growth potential, with a projected increase in job openings in the field.

Qualifications

• Must have excellent active listening skills to understand customer needs.
• Strong speaking ability to convey information effectively.
• Service-oriented mindset to assist customers actively.
• Good reading comprehension for understanding contracts and service descriptions.
• Critical thinking skills for problem-solving.
• Social perceptiveness to be aware of customer reactions.

Responsibilities

• Receive orders in person for rentals and repairs.
• Prepare and manage rental forms and customer signatures.
• Answer phones and provide information or take orders.
• Maintain records of rental transactions.
• Provide information on rental items and their operation.
• Tag and manage items for repairs or storage.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Critical Thinking

Social Perceptiveness

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft PowerPoint

Microsoft Outlook

Word processing software

Database software

Oracle software

Point of sale (POS) software

Job description

Counter and Rental Clerk

Receive orders in person for repairs, rentals, and services. Describe available options, compute costs, and accept payment.

Responsibilities

• Prepare rental forms, obtain customer signatures and required licenses.
• Reserve items for requested times and maintain records of items rented.
• Answer phones to provide information and receive orders.
• Provide information about rental items, such as availability, operation, or description.
• Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
• Keep records of transactions and the number of customers entering the establishment.

Key Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Reading Comprehension: Understanding written sentences and paragraphs in work‑related documents.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Related Job Titles

• Vehicle Return Associate
• Baby Stroller and Wheelchair Rental Clerk
• Automobile Rental Clerk
• Trailer Rental Clerk
• Fur Storage Clerk

Employment Estimates

In 2016 there were 458,200 jobs for Counter and Rental Clerks in the United States. New jobs are projected to grow at a rate of 5.5% per year, above the national average. The Bureau of Labor Statistics predicts about 25,000 new jobs by 2026, with an average of 61,800 openings each year.

Salary Information

The average annual salary ranges between $19,130 and $49,270. Salaries tend to be highest in states such as New Hampshire, Colorado, and Vermont.

Tools & Technology

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Outlook
• Word processing software
• Database software
• Oracle software
• Point of sale (POS) software

Career Path

Determine the education or degree requirements for a Counter and Rental Clerk. Frequently a high school diploma or equivalent is sufficient, with on‑the‑job training and apprenticeship opportunities available. Experience requirements vary by employer and location.