Equipment Rental Counter Associate

BUTTREY RENTAL SERVICE; Westmont (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A leading equipment rental company in Westmont, IL, is seeking an Equipment Rental Counter Associate. This role involves interacting with customers, preparing rental contracts, and managing equipment schedules. Ideal candidates should have strong customer service skills, a valid driver’s license, and experience with Point of Rental software. The position offers a competitive salary and benefits including 401(k) and health insurance.

Qualifications

• Must be able to lift/move approximately 50-70 lbs.
• Valid driver’s license and clean driving record.
• Equipment rental industry experience preferred.

Responsibilities

• Assist rental customers in a polite, friendly, and professional manner.
• Prepare rental forms and contracts.
• Schedule equipment delivery and pickups.
• Perform daily audits of open contracts.

Skills

Customer service aptitude

Strong telephone skills

Effective written and oral communication skills

Bilingual

Education

High school diploma or equivalent GED

Tools

Point of Rental software

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

EQUIPMENT RENTAL COUNTER ASSOCIATE

JOB DUTIES:

Counter Associate will assist rental customers in a polite, friendly, and professional manner whether in person or on the phone

Ask customer questions to determine their rental needs and recommend proper equipment - Provide alternative suggestions if appropriate

Prepare rental forms and contracts by obtaining customer signature and other information as required

Explain rental fees and provide information about rented items such as operation of equipment and safety features

Answer telephone and receive orders by phone

Resolve customer problems and answer questions

Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary

Daily audits of open contracts and call overdue rentals

TECHNICAL SKILLS:

Complete rental transactions on Point of Rental software and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers

Periodically update and review company website for accuracy and messaging

OTHER TASKS AND RESPONSIBILITIES:

Clean showroom floor and equipment - Arrange showroom displays - Keep shelves organized, stocked and clean

Report safety violations to supervisor

Adhere to all company policies, procedures, rules, and regulations in written or verbal form

Comply with government safety requirements and other regulations and security in store

Attend department, store, and safety meetings

Perform other duties as requested

WORKING CONDITIONS:

Must be able to sit or stand for long periods of time

The job requires constant interaction with the public

May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents

Most work will be indoors with limited exposure to outside elements

Some Saturday work required

EDUCATION, SKILLS & REQUIREMENTS:

A high school diploma or equivalent GED is preferred but not required

Bilingual preferred

Must be able to lift/move approximately 50-70 lbs.

Customer service aptitude

Strong telephone skills

Effective written and oral communication skills

Valid driver’s license and clean driving record

Equipment rental industry experience preferred

Point of Rental software experience preferred

Experience as sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred

PAY FREQUENCY:

Paid biweekly

SCHEDULE:

Day shift: 7am-5pm

Open: Monday-Saturday

Overtime available