COUNT TEAM ATTENDANT

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Graton Resort & Casino is seeking a Count Team Attendant to accurately perform and document the drop and count of funds across slots, table games, poker, ATMs, and related devices. The role requires handling currency, coins, vouchers, and chips with strict adherence to internal controls and confidentiality.

You will prepare comprehensive reports and maintain secure, orderly cash-handling processes. Responsibilities include operating counting equipment, reconciling funds, investigating

Qualifications

• Prioritizes accuracy and confidentiality in handling funds.
• Strong attention to detail and data integrity.
• Ability to work flexible hours including overtime when required.

Responsibilities

• Perform drop and count of funds from gaming devices, ensuring proper documentation.
• Prepare reports and documentation related to drop and count.
• Safeguard and secure currency, coins, chips, vouchers, and related instruments.
• Operate money counting machines, kiosks, ATMs, and related equipment safely.
• Reconcile funds, investigate discrepancies, and report variances to management.
• Generate and review reports from gaming applications for accuracy.

Job description

Position Summary

The Count team Attendant is responsible for the timely and accurate completion and documentation of the drop and count of various funds throughout the casino, including slots, table games, poker, ATMs, ticket redemption machines, and cash recycler machines. Count Team Attendant is responsible for preparing reports and other documents related to drop and count. All duties are to be performed within the guidelines of the company and department policies and procedures, Minimum Internal Control Standards, and Graton's System of Internal Controls.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Ensure adherence to all confidentiality requirements regarding all information, verbal or documented, to which have been provided directly or indirectly.
• Ensure integrity in all aspects of the process and perform assignments in a pleasant, friendly and professional manner at all times.
• Perform drop (removal) of funds from gaming devices, complete buys, cart loading, cart escorts, receive, dispense, secure, count, record, store, transport funds and perform all other functions necessary for the efficient administration of business.
• Perform accurate and timely count of large sums of currency, coins, chips, vouchers, coupons and other monetary units used in day-to-day business. Record count(s) by game/table/kiosk and by denomination; ensuring not to comingle (or mix) funds together for different games/tables/kiosks.
• Efficiently operate all equipment, hardware and software used in the course of completing job functions; including, but not limited to money counting machines, kiosk/ATM machines, cash dispensers, carts and cart mule.
• Perform verification, reconciliation and balancing functions of funds. Prepare accurate paperwork as required; log all cash, chip and other revenue instruments on appropriate log(s), transfer sheets and other documents. Investigate and verify any discrepancies or cash variances and report results to upper management.
• Generate, post, print and distribute reports from various gaming applications. Review and verify all reports, documentation and other supporting information for completeness and accuracy.
• Consistently safeguard and secure all carts, currency, coin, chips, and vouchers.
• Ensure supplies are stocked, prepare carts for drops, and maintain clean and safe work areas, including daily cleaning and maintenance of currency counting machines, cash recyclers, kiosks and other equipment.
• Perform as a team player in a team-oriented environment to ensure accurate and timely completion of all drops, counts, and other tasks as assigned.
• Communicate professionally with members of the Count Team, various other departments as well as with guests.
• Adhere to all regulatory, personnel, company and department policies and procedures. Report any unusual or suspicious activity directly to the Controller or Director.
• Available to work at times extending beyond regularly scheduled hours.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Non-Essential Functions

• On occasion, cleaning related tasks in and outside of the count room area will be assigned.