Count Room Representative (Harrah's Metropolis, IL)

Caesars Entertainment; Metropolis (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment in Metropolis, IL, on-site, is seeking a Count Room Representative to assist in counting Live Gaming Device cash receipts and verify drop box contents. You will maintain documentation per internal controls and provide customer assistance while upholding service standards.

Responsibilities include counting cash, ensuring accuracy, and supporting safety procedures during emergencies, with a focus on professional, courteous guest interactions.

Qualifications

• Proficient in English verbal and written.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.
• High school diploma or GED preferred.

Responsibilities

• Counting Live Gaming Device cash receipts and verification of content of Drop Boxes and Bill Validators.
• Complete related documentation per internal controls.
• Assist patrons and direct to safety during emergencies as instructed by management.

Skills

English proficiency

iOS devices

Flexible shifts

Education

High school diploma or GED

Job description

Count Room Representative (Harrah's Metropolis, IL)

Metropolis, IL, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

JOB DESCRIPTION

JOB TITLE

Count Room Representative

POSITION CODE

004508

DEPARTMENT

Soft Count

JOB SUMMARY

Under the direction of Soft Count Supervisor, participates in the counting of Live Gaming Device cash receipts.

HOW YOU WILL CREATE THE EXTRAORDINARY

Counting of Live Gaming Device Cash receipts and verification of contents of Drop Boxes and Bill Validators.

Complete all related documentation in accordance with the established system of Internal Controls.

Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior team members.

Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.

WHAT YOU WILL NEED

• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays

High school diploma or GED equivalent preferred .

ADDITIONAL REQUIREMENTS

PHYSICAL

• Work within restricted area of Soft Count room with reasonable accommodation.
• Bend, stand or stoop for long periods of time.
• Communicate verbally and professionally.
• See.
• Must be able to hear. Can be augmented with a hearing aid.
• Tolerate noisy and/or dimly lit environment.
• Must be able to lift a minimum of twenty pounds (20 lbs.).
• Must have manual dexterity.
• Climb stairs repeatedly.
• Push/pull drop carts and drop boxes.
• Repetitive motion, i.e. bending, pulling, opening boxes for drop and count process.

MENTAL

• Work accurately with basic math skills
• Write to complete daily reports.
• Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and otherwritten and verbal instructions.
• Read and understand in order to communicate with patrons and co-workers.
• Must be able to work under stressful conditions.

BENEFITS

• $15 Hourly
• 21 yrs of age
• Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.