Count Room Representative (4:30AM Shift) - Part Time

JACK Main; North Randall (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Free Parking

Paid Time Off

401(k) Savings Plans

Sign-on Bonus up to $1,000

Job summary

JACK Entertainment in North Randall, OH is hiring a Count Room Representative to count money, sort vouchers, and manage drop boxes from VLT games and ticket kiosks. Duties include loading/replenishing kiosks, documenting counts, and transferring funds to the cashier area.

Excellent math, detail, and basic computer skills are essential, with a focus on guest service. The role requires standing for extended periods, working in a casino environment, and adherence to safety and security procedures.

Qualifications

• Minimum 6 months money handling experience.
• Previous experience with detailed work preferred.
• Must be able to obtain an Ohio Lottery Commission Gaming License.

Responsibilities

• Count, sort and organize money, vouchers and paperwork from drop boxes.
• Load and replenish ticket redemption kiosks and manage drop boxes.
• Prepare count documentation and transfer funds to cashier department.
• Maintain count room in a clean, secure and efficient manner.
• Follow safety, security guidelines and department procedures.

Skills

Excellent Math Skills

Basic computer skills

Basic trouble-shooting skills

Literate English

Organizational abilities

Ability to stand long hours

Tools

Microsoft Word

Microsoft Excel

Job description

Guest Service Requirement

At JACK Entertainment, we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. JACK Entertainment is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.

Position Summary

Reporting directly to the Count Room Supervisor, the Count Room Representative is responsible for counting the money that is pulled off the casino floor. Counts, sorts and organizes all money, vouchers and other items in the drop boxes from the various Video Lottery Terminal games, bill validators and ticket redemption kiosks. Responsible for the loading, replenishment and simple maintenance of all ticket redemption kiosks. Loads appropriate drop boxes into transportation carts, and stores the remaining boxes. Prepares count documentation, verifies count accuracy and transfers funds to the cashier department.

Essential Functions

• Counts, sorts and organizes all money, vouchers and paperwork from the drop boxes.
• Lifts and displays empty drop boxes to Surveillance personnel and fellow team members.
• Retrieves drop boxes from the storage area and appropriately stores all boxes.
• Inserts and removes currency from counting machines; runs the machines.
• Straps and hand-stamps money bundles.
• Totals all cash, and vouchers by revenue/ asset and by day/date.
• Enters necessary information into the computer.
• Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor.
• When a VLT machine is being played at the time of a VLT drop, uses excellent guest service skills to assure the guest’s satisfaction.
• Accounts for all keys used to perform VLT machine drops.
• Verifies wrap totals; researches and explains variances.
• Pulls bill validator boxes, insuring each box is accounted for before and after the drop.
• Completes all paperwork accurately and delivers it to the appropriate department in a timely manner.
• Is responsible for the loading of currency and count of dropped funds for all the Racino floor ticket redemption kiosks.
• Counts VLT Operations Blind Drops.
• Maintains Count Room in a clean and orderly fashion.
• Follows safety and security guidelines and adheres to department procedures.
• Performs emergency drops of bill validators.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Medical, Prescription Drug, Dental, and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Health and Safety Mandates Strictly Enforced
• Up To $1,000 Sign-on Money

Knowledge, Skills & Abilities

• Literate and fluent in basic English
• Excellent Math Skills
• Basic computer skills (basic word and excel skills are necessary)
• Basic trouble-shooting skills
• Must be able to perform tasks with high efficiency and accuracy
• Above average organizational abilities for sorting money, coupons and other paper work by VLT number
• Ability to work in a small area with the same people for extended periods of time
• Ability to stand for periods exceeding 4 hours at a time
• Ability to move at a fast pace, operate under dusty conditions and maintain a professional attitude while working

Education and Experience

• Minimum of 6 months previous money handling experience
• Previous experience in performing detailed work preferred

Required Certification/License

• Must be able to obtain an Ohio Lottery Commission Gaming License