Registration Scheduler Wound Clinic - Shea

30 Shea Medical Center; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth's Wound Care OP in Scottsdale is seeking a patient services professional to greet customers and manage front desk tasks. The role requires insurance verification, prior authorizations, strong customer service, and attention to detail.

Responsibilities include registration, scheduling, data entry, chart maintenance, and coordinating with physicians’ offices. High school diploma and healthcare experience preferred; fingerprint clearance and BCLS certification may be required.

Qualifications

• 1 year in healthcare or related field and knowledge of medical terminology.
• Experience with scheduling and/or registration in a healthcare setting.
• Ability to verify insurance and obtain prior authorizations when needed.

Responsibilities

• Acts as first point of contact to all customers.
• Performs clerical and administrative duties for the department.
• Handles registration, scheduling, data entry and related tasks.
• Maintains patient charts and communicates with physicians' offices.
• Answers calls, retrieves voicemails and directs information to appropriate staff.
• Orients patients to the department with directions and instructions.
• Presents appropriate patient workflow and supports imaging-related tasks when required.

Skills

Customer service

Insurance verification

Prior authorizations

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Primary City/State: Shea Medical Office Building - 10290 N 92nd St Scottsdale, AZ 85258 Category: Patient Services Shift: Day Department: Wound Care OP Shift: 7:30am-4pm Monday-Friday

REQUIRED: experience with insurance verification and prior authorizations, strong customer service, and attention to detail

PREFERRED: Front and back office experience in a medical clinic setting

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

• Acts as first point of contact to all customers.
• Organizes and facilitates clerical administrative duties of department.
• Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department.
• Responsible for patient chart maintenance and communication with physicians' offices as needed and requested.
• Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.
• Contacts/greets and communicates with customers.
• Responsible for answering telephone calls, retrieving and responding to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• May also be performing the following imaging support duties:
  • Receives and transfers incoming calls.
  • Generates reports and retrieves images from the PACS system.
  • Assists in maintaining efficient patient workflow.
  • Maintains all records and ensure dissemination of such files to designated/requesting parties.
  • Ensures patients are appropriately prepared for their exam.
  • Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and/or financial responsibility. Completes daily data entry and scanning of patient registration information. Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable. In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable. Complete patient chart process and maintains with appropriate information. Communicates with Workman’s Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable. Views email on a daily basis and provides supervisor with appropriate information and memorandums. Maintain inventory of office supplies/forms and places orders as required. Performs other duties as assigned.

Education

High School Diploma or GED Required

Experience

1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.

License and Certifications

Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required Basic Cardiac Life Support (BCLS) - Certification, Preferred

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication.

We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.