Counseling Manager

All’s Well, Inc.; Oakland (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Statutory sick pay

Job summary

ALL's WELL in Oakland, CA, is seeking a Counseling Manager to lead participant services, develop and monitor ISPs, and ensure culturally responsive support.

You will supervise counseling staff, oversee intake/referral, ensure quality documentation, and collaborate with families, care teams, and regional center representatives.

Qualifications

• Experience leading counseling teams and overseeing service delivery.
• Ability to develop and monitor Individual Service Plans (ISPs).
• Strong communication with participants, families, and care teams.

Responsibilities

• Provide day-to-day leadership and supervision to counseling staff.
• Oversee intake and referral processes and ensure service quality.
• Develop ISPs, track participant progress, and prepare reports.
• Promote culturally responsive support and regulatory compliance.
• Support program evaluation and quality improvement efforts.

Skills

Leadership

Coaching

Training

Documentation

Communication

Advocacy

Job description

Job Title: Counseling Manager

Department: Counseling

Language Proficiency: Bilingual English/Spanish (preferred)

Full-time, Permanent Direct Hire Opportunity

Position Summary:

The Lead Counselor is responsible for providing effective leadership and oversight of participant services while ensuring high-quality, person-centered, and culturally responsive support. This role develops and monitors Individual Service Plans (ISPs), tracks participant progress, provides direct counseling, and ensures services are responsive to each participant’s individual goals, needs, and preferences. The Lead Counselor serves as a key liaison between participants, families, care teams, regional center representatives, and external agencies to promote coordinated services, effective communication, and positive outcomes. The Lead Counselor recognizes and addresses cultural and linguistic differences that may impact access to services, communication, decision-making, and participant engagement.

The Lead Counselor provides day-to-day leadership and supervision to counseling staff, offering guidance, coaching, training, and support to promote consistent, high-quality service delivery. The position oversees intake and referral processes, supports staff development, monitors documentation and service quality, and ensures compliance with organizational policies and applicable regulatory and regional center requirements.

The Lead Counselor also maintains accurate and timely documentation, prepares reports, supports program evaluation and quality improvement efforts, and assists in identifying opportunities to strengthen participant services. Through effective leadership, collaboration, and advocacy, this position plays a critical role in fostering an inclusive and supportive environment while promoting participant growth, independence, self-advocacy, and successful community integration.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, ALL's WELL is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

ALL's WELL participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.