Counseling Clerk I

American River College; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

American River College in Sacramento, CA is seeking a diligent counseling services assistant to provide information, schedule student appointments, and support daily office operations within the campus counseling center.

The role handles records, material preparation, exam proctoring, correspondence, and basic data entry, contributing to a welcoming, organized student experience and inclusive service delivery.

Qualifications

• One year of experience related to the duties of the position.

Responsibilities

• Serves as an initial source of information and assistance to persons contacting a counseling service center; communicates with customers, employees, and other individuals to disseminate or explain information; and sets up student appointments on continuing basis.
• Reviews files, records, and other documents to obtain information to respond to requests; computes, records, and proofs data and other information; prepares and maintains student information database; assists in developing forms and procedures for counseling services; prepares and monitors daily schedule for counselors; completes work schedules and arranges appointments for staff and students; issues equipment and assists disabled students with computers and other equipment.

Job description

Position Summary

Under moderate oversight, performs various public contact and counseling processing tasks of average difficulty.

Typical Duties

Serves as an initial source of information and assistance to persons contacting a counseling service center; communicates with customers, employees, and other individuals to disseminate or explain information; and sets up student appointments on continuing basis; refers student's questions on program prerequisites or graduation requirements to the appropriate staff member; reviews files, records, and other documents to obtain information to respond to requests; computes, records, and proofreads data and other information, such as records or reports; prepares and maintains student information database; assists in developing forms and procedures for counseling services; prepares and monitors daily schedule for counselors; completes work schedules and arranges appointments for staff and students; receives and verifies graduation petitions; composes a letters and other correspondence; proctors exams and delivers completed exams to instructors; scribes and /or reads exams for disabled students; administers tests; and provides mobility assistance training for visually impaired students; serves on committees as assigned; answers telephone and responds to voice mail and emails, routing as needed; processes outgoing and incoming mail including delivering mail, packages, and other materials; orders materials, supplies, and services, and completes records and reports; prepares and maintains an inventory of materials needed for various processes such as student orientation files; issues equipment and assists disabled students with computers and other equipment; schedules interpreters or captioners for deaf students; assembles and maintains materials for application packets, group orientation sessions, registrations, and other related documents; maintains counselor and staff attendance records; provides clerical support for administrative assistant; and assists other student service departments. Performs related duties as assigned.

Minimum Qualifications

EXPERIENCE: One year of experience related to the duties of the position.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

Benefits

Los Rios Community College District offers competitive salaries and a very comprehensive employee benefits package to include medical insurance, CalPERS retirement, and opportunities for additional insurance and financial investments.

Full-time, twelve-month employees receive 18 days of annual paid holidays, 15 days’ vacation yearly (with increases after 5 & 10 years), and 8 hours of sick leave per month.

Los Rios also offers professional development opportunities with the district and financial support and/or paid time off to complete external academic studies.

You are eligible for the aforementioned benefits as a regular employee with a permanent assignment of 0.50 FTE or greater.

To calculate this position’s FTE, take the number of hours per week divided by 40, to get the percentage of hours worked.

Then take the number of months worked divided by 12, to get the percentage of work year.

Then take the percentage of hours worked multiplied by the percentage of months worked to get the position’s FTE (e.g., a position that is 30 hours per week with a work year of 10 months: 30/40 = 0.75; 10/12 = 0.8333; 0.75 * 0.8333 = 0.625 FTE).