Counseling Clerk I

Los-Rios-Community-College-District; California (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Los Rios Community College District seeks a vigilant Counseling Services Assistant to support information delivery, scheduling, and records management within the college counseling center. Under moderate oversight, you will interact with students and staff to clarify prerequisites, graduation requirements, and program options, ensuring accurate data entry and timely responses.

The role emphasizes equity-minded service, assistance to students with disabilities, exam proctoring, and coordination

Qualifications

• One year of related work experience required.
• Education must be from an accredited institution.
• Equity-minded focus and inclusivity in serving diverse students.

Responsibilities

• Serve as an initial information source for counseling services.
• Set up student appointments and manage counselors' daily schedules.
• Review files, respond to requests, and maintain student databases.
• Proctor exams, assist disabled students, and arrange interpreters/captioners.
• Process mail, orders, and supplies; assist other student service areas.

Skills

Public communication

Scheduling

Records processing

Education

30 semester units (accredited institution)

Job description

Under moderate oversight, performs various public contact and counseling processing tasks of average difficulty.

For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting click here.

Serves as an initial source of information and assistance to persons contacting a counseling service center; communicates with customers, employees, and other individuals to disseminate or explain information; and sets up student appointments on continuing basis; refers student's questions on program prerequisites or graduation requirements to the appropriate staff member; reviews files, records, and other documents to obtain information to respond to requests; computes, records, and proofreads data and other information, such as records or reports; prepares and maintains student information database; assists in developing forms and procedures for counseling services; prepares and monitors daily schedule for counselors; completes work schedules and arranges appointments for staff and students; receives and verifies graduation petitions; composes a letters and other correspondence; proctors exams and delivers completed exams to instructors; scribes and /or reads exams for disabled students; administers tests; and provides mobility assistance training for visually impaired students; serves on committees as assigned; answers telephone and responds to voice mail and emails, routing as needed; processes outgoing and incoming mail including delivering mail, packages, and other materials; orders materials, supplies, and services, and completes records and reports; prepares and maintains an inventory of materials needed for various processes such as student orientation files; issues equipment and assists disabled students with computers and other equipment; schedules interpreters or captioners for deaf students; assembles and maintains materials for application packets, group orientation sessions, registrations, and other related documents; maintains counselor and staff attendance records; provides clerical support for administrative assistant; and assists other student service departments. Performs related duties as assigned.

EXPERIENCE: One year of experience related to the duties of the position.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.Education Requirement:One year of education is equal to 30 semester units.)

Education must be from an accredited institution.