Counseling Clerk II

Los Rios Community College District; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Los Rios Community College District is seeking a lead clerk in the counseling center to oversee clerical operations with minimal oversight. This role focuses on information delivery, appointment scheduling, and coordinating support for students and staff.

The position requires three years of general clerical experience, with education substitution options, and involves coordinating with counselors, processing petitions, proctoring exams, and assisting students with accessibility needs.

Qualifications

• Three years of general clerical experience at the Counseling Clerk I level.
• College level coursework may substitute for up to one year of required experience.
• Promotional: One year of experience in Los Rios Community College District performing as a Counseling Clerk I.
• Education must be from an accredited institution.

Responsibilities

• Serve as initial information source for counseling center inquiries.
• Set up student appointments and maintain daily counselor schedules.
• Maintain student information database and prepare monthly reports.
• Assist in training staff and coordinating with temporary employees.
• Proctor exams and assist disabled students with exams and mobility needs.

Skills

Clerical skills

Customer service

Communication skills

Scheduling

Administrative support

Attention to detail

Education

College-level coursework substituted for up to one year of experience

Education from accredited institution

Tools

Student information database management

Record keeping systems

Word processing / correspondence preparation

Job description

Position Summary

Under minimal oversight, performs lead responsibilities for clerical operations of the counseling center.

Typical Duties

Serves as an initial source of information and assistance to persons contacting a counseling service center; communicates with customers, employees, and other individuals to disseminate or explain information; and sets up student appointments on continuing basis; refers student's questions on program prerequisites or graduation requirements to the appropriate staff member; reviews files, records, and other documents to obtain information to respond to requests; computes, records, and proofreads data and other information, such as records or reports; prepares and maintains student information database; assists in developing forms and procedures for counseling services; prepares and monitors daily schedule for counselors; completes work schedules and arranges appointments for staff and students; receives and verifies graduation petitions; composes letters and other correspondence; proctors exams and delivers completed exams to instructors; scribes and/or reads exams for disabled students; administers tests; and provides mobility assistance training for visually impaired students; serves on committees as assigned; answers telephone and responds to voice mail and emails, routing as needed; processes outgoing and incoming mail including delivering mail, packages, and other materials; orders materials, supplies, and services, and completes records and reports; prepares and maintains an inventory of materials needed for various processes such as student orientation files; issues equipment and assists disabled students with computers and other equipment; schedules interpreters or captioners for deaf students; assembles and maintains materials for application packets, group orientation sessions, registrations, and other related documents; maintains counselor and staff attendance records; provides clerical support for administrative assistant; and assists other student service departments. Performs related duties as assigned.

Serves as a lead in organizing daily operations of the counseling center; answers student questions on program prerequisites, graduation requirements, processes to complete, or refers to appropriate professional staff member; works directly with or provides liaison with F-1 international student programs; maintains database of counseling statistics; prepares monthly reports for district and external agencies; coordinates the work of and assists in the training of staff and temporary classified and student employees; maintains master files for fulltime and adjunct counselors; and prepares instructions for students regarding career and academic planning. Performs related duties as required.

Minimum Qualifications

EXPERIENCE: Three years of general clerical experience at the level of Counseling Clerk I.

EDUCATION: College level course work may be substituted for up to one year of required experience.

Promotional: One year of experience in Los Rios Community College District performing as a Counseling Clerk I. (Promotional applies to regular, current Classified employees working with the Los Rios Community College District.)

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.)

Education must be from an accredited institution.