COTS Engineer

Digital Management Llc; United States; Remote; USD 101,000 - 126,000; Full time

Job summary

DMI, LLC seeks a Commercial Off-The-Shelf (COTS) System Engineer to operate, maintain, and enhance enterprise applications across on‑prem, virtualized, and cloud environments, ensuring reliability, security, and performance.

You will coordinate OS, database, and app upgrades, monitor systems, manage service delivery, perform RCAs, and document changes with ServiceNow tickets, while collaborating with software engineers and operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• At least 5 years of IT experience supporting enterprise systems.
• At least 5 years of experience in production or industrial engineering environments.
• In depth knowledge of troubleshooting and configuring Windows operating systems.
• Demonstrated knowledge of Linux OS, databases, networks, certificates, and system integration.
• Ability to independently research issues, troubleshoot complex problems, and develop technical solutions.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Ability to maintain effective working relationships with vendors, clients, and technical teams.
• Strong written and oral communication skills.
• Proficiency with Microsoft Office Suite.
• Experience with cloud platforms (e.g., AWS).
• Experience developing or executing scripts, batch jobs, or automation tasks.
• Experience planning, organizing, or leading team activities to achieve operational objectives.

Responsibilities

• Perform daily maintenance of enterprise business applications across Windows and RHEL environments (virtualized and AWS-hosted).
• Plan, coordinate, and execute operating system, database, and application upgrades in collaboration with multiple IT functional groups.
• Monitor IT systems using enterprise tools to ensure availability, performance, and adherence to operational standards.
• Manage and coordinate IT service delivery to ensure timely and effective support for mission needs.
• Troubleshoot complex application issues, conduct root‑cause analyses (RCAs), and implement corrective actions.
• Document system changes using approved mechanisms such as Change Requests, ServiceNow PRB tickets, and internal tracking tools.
• Review vulnerability and security scan results, validate system integrity, and mitigate findings in accordance with approved security practices.
• Ensure compliance with organizational policies, technical standards, and service‑level requirements.
• Follow SEC‑approved operational processes for ticket management, reporting, and service‑level performance.
• Collaborate with software engineers, technical specialists, and operations personnel to support system performance and mission readiness.
• Provide knowledge‑sharing and cross‑training to other IT staff to enhance team capability and resiliency.

Skills

Windows troubleshooting

Linux OS

Networking basics

Security concepts

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related discipline

Tools

AWS

ServiceNow

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost‑effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLCis seeking a Commercial Off‑The‑Shelf (COTS) System Engineerto join us. This engineerresponsible for the operation, maintenance, and enhancement of enterprise business applications hosted in on‑premises, virtualized, and cloud environments. You will ensure the reliability, security, and performance of critical IT systems and participate in the design and implementation of enterprise‑scale technical solutions.

Duties and Responsibilities:

• Perform daily maintenance of enterprise business applications across Windows and RHEL environments (virtualized and AWS-hosted).
• Plan, coordinate, and execute operating system, database, and application upgrades in collaboration with multiple IT functional groups.
• Monitor IT systems using enterprise tools to ensure availability, performance, and adherence to operational standards.
• Manage and coordinate IT service delivery to ensure timely and effective support for mission needs.
• Troubleshoot complex application issues, conduct root‑cause analyses (RCAs), and implement corrective actions.
• Document system changes using approved mechanisms such as Change Requests, ServiceNow PRB tickets, and internal tracking tools.
• Review vulnerability and security scan results, validate system integrity, and mitigate findings in accordance with approved security practices.
• Ensure compliance with organizational policies, technical standards, and service‑level requirements.
• Follow SEC‑approved operational processes for ticket management, reporting, and service‑level performance.
• Collaborate with software engineers, technical specialists, and operations personnel to support system performance and mission readiness.
• Provide knowledge‑sharing and cross‑training to other IT staff to enhance team capability and resiliency.

Qualifications

Education and Years of Experience:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• At least 5 years of IT experience supporting enterprise systems.
• At least 5 years of experience in production or industrial engineering environments.

Required Qualifications:

• In depth knowledge of troubleshooting and configuring Windows operations systems.
• Demonstrated knowledge of Linux OS, databases, networks, certificates, and system integration.
• Ability to independently research issues, troubleshoot complex problems, and develop technical solutions.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Ability to maintain effective working relationships with vendors, clients, and technical teams.
• Strong written and oral communication skills.
• Proficiency with Microsoft Office Suite.

Desired Qualifications:

• Experience with cloud platforms (e.g., AWS).
• Experience developing or executing scripts, batch jobs, or automation tasks.
• Experience planning, organizing, or leading team activities to achieve operational objectives.

Additional Requirements:

• Must be a U.S. Citizen and able to obtain and maintain a government suitability clearance.
• This position requires successful completion of a background investigation.
• Work may require participation in occasional off‑hours maintenance windows.
• This is a fully remote position; candidates must maintain a suitable telework environment.

Clearance Requirements: Must possess or be eligible to obtain and complete a government security screening and obtain a Public Trust security clearance.

Citizenship Status Required: Must be a U.S. Citizen (cannot have dual citizenship)

Physical Requirements: None requiredfor this position.

Location: Remote, US

Minimum Salary Rate

$100,521

Median Salary Rate

$125,652

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.
• Own the Outcome– We take responsibility and deliver.
• Deliver for Our Customers– We are relentless about delivering value.
• Think Bold, Act Smart– We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well‑being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition– Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMIvalues employeesfor their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.