Costume Storage Manager

Disney Cruise Line - The Walt Disney Company; Orlando (FL); On-site; Confidential; Full time

Job summary

Disney Cruise Line - The Walt Disney Company is seeking a Costume Storage Manager to lead a dedicated Cast Members team, oversee storage facility operations, and ensure inventory accuracy while upholding safety and service standards.

The role reports to the Manager-Costume Production and Sustainment, Warehouse Portfolio and is a Full-Time position located in Florida, with travel between work locations as required.

Qualifications

• Minimum 1 year of experience in leading hourly Cast Members.
• Operational leadership experience is required.
• Knowledge of storage facility procedures and inventory control.
• Ability to prioritize and multitask a variety of workflows.
• Experience delivering customer service to internal and external customers.
• Ability to identify and pursue goals and objectives.
• Experience giving direct written and oral feedback.
• Willingness to travel between work locations in a day.
• Ability to work around fabrics, fibers, and synthetics.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Develop and manage storage facility operations with inventory control and shipping.
• Schedule, train, and lead a storage team to meet performance goals.
• Review workflows, space needs, equipment layouts and action plans for efficiency.
• Maintain a safe, healthy work environment following company standards.
• Supervise daily storage activities including inventory control, logistics, and customer service.
• Ensure daily equipment inspections and safety protocols are followed.
• Meet with storage leads to review efficiency and loss-prevention plans.
• Coordinate logistics to move products to customers and internal facilities.
• Collaborate across departments to support operations.
• Identify issues and implement strategies to resolve them.
• Participate in planning, scheduling, and staffing entertainment fittings.

Skills

Lead hourly staff

Operational leadership

Storage procedures

Inventory control

Multitasking

Customer service

Goal orientation

Feedback delivery

Travel readiness

Fabric handling

Flexible hours

Education

High School Diploma

Advanced degree in Logistics/SCM

Job description

About the Role & Team:

Through innovative storytelling and collaboration, Disney Live Entertainment creates, produces, and delivers remarkable and engaging entertainment experiences! From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of fields and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust!

The Costume Storage Manager will support operations within our storage locations in Florida. This leadership position will lead a dedicated team of Cast Members. This position will supervise the order fulfillment and inventory management activities, ensuring quality standards and client service are met at every turn. As a leader, you will help drive efficiency and client satisfaction—two of the main goals of any customer service organization, while maintaining our safety standards.

This position reports to the Manager-Costume Production and Sustainment, Warehouse Portfolio.

This role is a Full-Time role.

What You Will Do:

• Assist in development of storage facility operations systems by determining product handling and storage requirements, equipment utilization, inventory management, quality control, and shipping
• Schedule, train, and lead a storage facility team to address day-to-day operational issues and reach short- and long-term performance goals
• Review and prepare workflow, resource needs and space requirements, equipment layout, and action plans while ensuring efficiency, quality, and customer service standards are met
• Maintain a safe and healthy work environment by establishing, following, and implementing standards and procedures and aligning with Company guidelines
• Assist in supervising daily activities of the storage facility, including inventory control, space management, logistics, floor efficiency, shipping, and customer service
• Ensure daily equipment inspections are completed and all safety protocols are followed
• Meet regularly with storage facility leads to review, analyze, and develop actionable plans for efficiency and loss prevention
• Assist in the logistics used to transport products to customers and internal facilities
• Support the collaborative and supportive working relationship with co-workers and support staff across all levels of the organization, and across partnering disciplines
• Proactively identify operational issues, recommend and implement strategies to resolve
• Participate in planning, scheduling, and staffing entertainment fittings

Required Qualifications:

• Minimum 1 year of experience in leading hourly Cast Members
• Previous experience in operational leadership
• Knowledge in storage facility procedures and inventory control
• Skilled in prioritizing and multitasking a variety of workflows
• Prior experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
• Skilled in identifying and following through on goals and objectives
• Experience delivering direct written and oral feedback
• Willingness to travel between work locations in a given day
• Ability to work around all types of fabrics, fibers, & synthetic
• Schedule availability to work flexible hours including weekends, nights, and holidays

Preferred Qualifications:

• Multilingual

Education:

• High School Diploma or equivalent required
• Advanced Degree in Logistics, Supply Chain Management, or a related field preferred

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#DLEJobs

The hiring range for this position in Florida is $56,700.00 to $76,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.