Cosmetics Counter Leader & Client Growth Coach

Macy's; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

Job summary

Macy's in Honolulu is seeking a Counter Manager to lead a dynamic Beauty Advisors team, oversee a cosmetics brand, and deliver personalized consultations with expert product knowledge.

You will drive sales, grow client relationships, and coordinate in-store/vendor events while maintaining brand standards in a fast-paced retail setting. This role emphasizes leadership, excellence, and customer service within Macy's iconic brand.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to read and understand employment policies and safety rules/procedures in English

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry

Job description

Macy's in Honolulu is seeking a Counter Manager to lead a dynamic Beauty Advisors team, oversee a cosmetics brand, and deliver personalized consultations with expert product knowledge.

You will drive sales, grow client relationships, and coordinate in-store/vendor events while maintaining brand standards in a fast-paced retail setting. This role emphasizes leadership, excellence, and customer service within Macy's iconic brand.