COS Supervisor

BoF Careers; New York (NY); In loco; USD 32.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Assistance program (EPA)

Vacation/Wellness, Holiday, and Pariet

25% Staff Discount

Commuter Benefits

Pet Insurance (enrollment)

Plus, additional Voluntary Benefits

Descrizione del lavoro

BoF Careers is seeking a proactive Supervisor to shape exceptional customer experiences and drive store performance in a fast-paced retail environment. You will lead by example, support management, and energize the team to deliver authentic, personalized shopping journeys.

As a brand ambassador, you will ensure outstanding service, manage opening/closing, and leverage sales data to optimize results while maintaining a welcoming store atmosphere for customers.

Competenze

• Experience in retail/hospitality with store operations, including opening/closing.
• Customer-focused with commitment to excellent service.
• Genuine interest in products and sharing enthusiasm with customers.
• Adaptable to changing priorities and customer requests.
• Proactive and driven to take initiative.
• Strong communication and listening skills.
• Willing to learn and accept feedback for development.
• Able to work evenings, weekends and holidays.

Mansioni

• Deliver excellent customer experience through styling advice and product knowledge.
• Open/close procedures with support to management as needed.
• Interpret sales data and collaborate to optimize store performance.
• Lead and inspire a team of sales assistants to uphold service standards.
• Oversee daily operations: delivery, replenishment, floor coverage.
• Act as brand ambassador and uphold company values in every interaction.

Conoscenze

Retail experience

Customer focused

Product passion

Adaptable & flexible

Action oriented

Strong communicator

Eager to learn

Flexible hours

Descrizione del lavoro

Description Du Poste

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful

Qualifications

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Informations supplémentaires

• This is a Full Time position with a contract of 32 - 40 hours a week.
• Compensation: $23.56-$26.72

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In Addition To This, US Based Colleagues Also Receive

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Commuter Benefits
• Pet Insurance (enrollment)
• Plus, additional Voluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.

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