Service Center Director

The Salvation Army USA Western Territory; Provo (UT); On-site; USD 54,710 - 66,868; Full time

Benefits offered by this job

Health insurance

Vacation benefit

Pension Plan

Sick leave benefit

Job summary

The Salvation Army USA Western Territory in Provo, Utah is looking for a Service Center Director to oversee client services and manage the daily operations of the center. Responsibilities include coordinating special events, maintaining connections with community agencies, ensuring accurate reporting for funding, and supervising staff and volunteers. A Bachelor's degree in Social Work and strong communication skills are required. The position offers a salary of $60,789.57 per year, along with comprehensive benefits including health insurance and a pension plan.

Qualifications

• Strong communication, writing, and budget/accounting skills are essential.
• Experience in a related human services program is crucial.
• Proficiency in using integrated database applications required.

Responsibilities

• Provide direct services to clients and oversee daily operations.
• Coordinate and supervise special events throughout the year.
• Maintain accurate reports and documentation for funding and grants.

Skills

Strong communication

Writing

Budget/accounting skills

Customer service aptitude

Bilingual in Spanish

Education

Bachelor's degree in Social Work

Two years in a related field

Tools

Microsoft Word

Microsoft Teams

Microsoft Excel

Salvation Army's social services database system

Job description

Job Title: Service Center Director

FLSA Status: Full Time - exempt

Reports to: Divisional EDS/SE Director

Schedule: 40 hours weekly

Supervises: Provo Service Extension Center

Rate of Pay: $60,789.57/year

Closing Date: 3/30/2026

Benefits

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

Scope of Position / Essential Functions

• To provide direct services to clients on behalf of The Salvation Army and to oversee the daily office and client assistance operations.
• Maintain a good working knowledge of TSA services and all social services in Provo, Utah, and interface with other county/state agencies.
• Maintain knowledge of current and future social service trends and assist the Salvation Army in the development and improvement of social services programs.
• Establish and work closely with the Service Extension Advisory Board; attend meetings, provide financial and client data, recruit new board members, and submit applications for background checks.
• Oversee all operations of the Service Center, including daily business functions of the office; be organized, detail‑oriented, and able to multitask and prioritize workload.
• Coordinate and supervise special events throughout the year, such as Back to School, Christmas/seasonal assistance, camp programs, and newly identified programs.
• Self‑starter with ability to work independently while following all policies, procedures, and directives from the SE/EDS department.
• Assist with job postings, interviews, and selection of final candidates for open positions; prepare paperwork and submit to the Divisional SE/EDS Department.
• Interview, screen, select, and supervise volunteers; ensure they understand the Salvation Army and represent the organization appropriately.
• Maintain rapport and communication with staff, volunteers, vendors, and the public.
• Submit accurate monthly reports and statistics to DHQ in a timely manner.
• Submit invoices and monthly bills to DHQ with appropriate documentation for payment.
• Handle donations as directed by DHQ protocol; deposit and log all cash gifts per Finance/Auditors/THQ requirements.
• Provide input in monitoring and adherence to the service center's budget, including grant funding.
• Seek additional funding sources, write and track grants, attend grant meetings, workshops, and conferences; provide required reports to DHQ and grantors.
• Ensure all grant inquiries, applications, administration, and reporting follow divisional protocol.
• Represent TSA throughout Utah County at community, business, and social service organizations as the official Salvation Army spokesperson.
• Oversee Christmas/seasonal projects and the annual Red Kettle Campaign, guiding volunteers and ensuring accurate and safe collection, counting, and deposit procedures.
• Represent TSA across Utah County with local media, work with media outlets to obtain coverage, and promote the Salvation Army Service Center.
• Participate in internal committees and conferences as requested by the EDS/SE Director.
• Other duties as assigned by the EDS/SE Director.
• Maintain professional standards in providing effective case management with families and individuals.
• Manage day‑to‑day operation of services and case management; interview clients, assess needs, make eligibility decisions, and document cases.
• Maintain awareness of services provided by local agencies and actively seek resources for clients.
• Handle denials with compassion and refer clients to other agencies when necessary.
• Separate personal emotions from decision‑making and follow TSA guidelines set by policy and Service Extension Guidelines.
• Maintain proficiency in handling crisis/emergency services for vulnerable populations and use crisis intervention and conflict resolution skills.
• Conduct client interviews, prepare case files, obtain identification and permission to verify, release, and share information, and keep records accurate, current, and secure.
• If assistance is provided, work with vendors to obtain invoices, W9s, and other relevant paperwork; prepare and submit documentation for payment.

Driving

• Minimum age of 21 and possession of a valid in‑state driver's license.
• MVR will be processed every year in accordance with the Salvation Army's policies.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, twist; grasp, push, pull, and reach overhead; operate a telephone; lift up to 25 pounds; access and produce information from a computer; understand written information; perform essential duties with or without accommodation.

Qualifications

• Education: Bachelor's degree in Social Work (required) or at least two years in a related field or professional experience in a related human services program.
• Knowledge, skills, and abilities: Strong communication, writing, budget/accounting skills; computer proficiency; strong customer service aptitude; ability to work effectively with others; maintain confidentiality; bilingual in Spanish preferred; position requires personal vehicle with mileage reimbursement.
• Software skills: Experience in Microsoft Word, Teams, and Excel; working knowledge of integrated database applications; ability to use new software programs or web‑based systems with basic training; proficiency in The Salvation Army's social services database system(s).

Equal Opportunity Employer – protected veterans, individuals with disabilities, and all qualified applicants are encouraged to apply.