Public Service Representative

Illinois Secretary of State; Pinckneyville (IL); On-site; USD 46,000 - 69,000; Full time

Job summary

Illinois Secretary of State is seeking a Public Service Representative for the Field Services - South division in Pinckneyville, IL. The role involves administering road and written driver’s license examinations and handling cashier functions for fees.

Responsibilities include processing license applications, balancing cash, and assisting with title and registration forms. Requires basic office experience and strong customer service skills; travel to other facilities may be required.

Qualifications

• Requires ability to interact with the public professionally and tactfully.
• Experience with cash handling and basic record-keeping.
• Knowledge of office methods and basic bookkeeping concepts.
• Ability to operate keyboard equipment and basic data entry.

Responsibilities

• Administers road examinations for all classes of driver’s licenses.
• Administers and grades written drivers examinations.
• Performs cashier functions for driver license and motor vehicle fees.
• Balances and deposits fees and prepares related reports.
• Reviews and completes motor vehicle title and registration applications.

Skills

Public service

Cash handling

Customer service

Record keeping

Communication

Education

Eight years elementary school + two years general office experience

Job description

Office of the Illinois Secretary of State

Alexi Giannoulias

Job Title: Public Service Representative

Division: Field Services - South

Union: SEIU

Location: 404 S 1st. St., Pinckneyville, IL – Perry County

Salary: Range from $4,100 to $6,201 monthly.

Benefits: https://cms.illinois.gov/benefits/stateemployee.html

Attn: Employees performing these duties must be 21 years of age by the start date of employment

Overview:

Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.

Duties and Responsibilities:

• Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.
• Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.
• Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.
• Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
• Performs other duties as required or assigned.

Education and Experience:

Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.

Knowledge, Skills and Abilities:

• Requires working knowledge of business English, spelling and commercial arithmetic.
• Requires working knowledge of office methods, practices and procedures.
• Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver's license and the processing of various motor vehicle forms.
• Requires elementary knowledge of basic bookkeeping procedures and techniques.
• Requires ability to maintain records of some complexity.
• Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
• Requires ability to communicate both orally and in writing.
• Requires ability to operate in an independent manner within defined procedures
• Requires possession of a valid Illinois driver’s license and travel to other facilities and/or mobile locations to perform assigned duties.
• Requires ability to lift/carry 0-25 lbs.

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.