Corporate Travel Operations Analyst

MathWorks; Natick (MA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

MathWorks in Natick, MA, offers a hybrid work model and seeks a Corporate Travel Operations Analyst to support the global travel program and coordinate efficient travel services.

You will manage the travel reservation platform, provide reporting insights, support vendor relationships and contract renewals, and assist with staff inquiries and company-sponsored events, ensuring a high-quality customer experience.

Qualifications

• Bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Responsibilities

• Oversee and improve the corporate travel reservation system and related documentation, ensuring the configuration properly leverages new technical capabilities, applies corporate guidelines and provides staff and leaders with an efficient reservation experience.
• Partner with Finance management and regional stakeholders to create timely and accurate reporting that provides insight into global travel patterns.
• Assist with managing travel suppliers as well as the negotiation and renewal of related travel contracts.
• Serve as a key partner to stakeholders in various departments to support the planning and execution of transportation and logistics for company sponsored meetings, conferences, and special events.
• Provide support to staff for internal meetings, making, modifying or canceling complex reservations, as well as travel-related questions and issues. Provide on-site event support when required.

Skills

Communication skills

Organizational skills

Team collaboration

Attention to detail

Travel industry experience

Systems aptitude

Education

Bachelor's degree

Master's degree

Tools

Travel reservation system

Reporting tools

Job description

Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

Role Description

Are you interested in supporting a global travel and expense program that enables staff to travel efficiently and effectively? Join MathWorks as a Corporate Travel Operations Analyst and play a key role in partnering with staff and vendors to coordinate, monitor, and continually improve worldwide travel operations.

In this role, you will manage the travel reservation platform providing travel reporting and insights, support vendor relationships and contract renewals, respond to staff inquiries, and assist with company-sponsored events. You will partner with staff and stakeholders worldwide to deliver efficient travel services and a high-quality customer experience.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Oversee and improve the corporate travel reservation system and related documentation, ensuring the configuration properly leverages new technical capabilities, applies corporate guidelines and provides staff and leaders with an efficient reservation experience.
• Partner with Finance management and regional stakeholders to create timely and accuratereporting that provides insight into global travel patterns.
• Assist with managing travel suppliers as well as the negotiation and renewal of related travel contracts.
• Serve as a key partner to stakeholders in various departments to support the planning and execution of transportation and logistics for company sponsored meetings, conferences, and special events.
• Provide support to staff for internal meetings, making, modifying or canceling complex reservations, as well as travel-related questions and issues. Provide on-site event support when required.

Minimum Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.

Additional Qualifications

• Bachelor's degree in Business, Operations, Hospitality, Travel Management, Communications, or related discipline.
• Strong systems aptitude, with the ability to quickly learn, understand, and adapt to new platforms, tools, and technology-enabled processes.
• Previous experience within a corporate travel department or in the travel industry
• Strong written and verbal communication skills
• Excellent organizational and interpersonal skills and a collaborative, team-oriented mindset
• High attention to detail, with a commitment to quality and accuracy