Corporate Training Coordinator

Acacia Network; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Acacia Network is seeking a Corporate Training Coordinator to lead the design, development, and delivery of employee trainings across NY programs. You will write handbooks, develop evaluations, and ensure compliance with DHS, HPD, HRA, OTDA regulations while coordinating with program leadership and the Quality Improvement team.

Join a mission-driven organization serving underserved communities, with a focus on professional development, collaboration, and high standards of service delivery.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum of 2 years of experience in homeless services.
• Previous experience as a trainer is required.
• Ability to organize and manage multiple training initiatives simultaneously.
• Strong instructional material development and reporting capabilities.
• Familiarity with DHS, OTDA, HPD, HRA regulations preferred.

Responsibilities

• Research curriculum and stay updated on industry developments.
• Conduct trainings on site and virtually.
• Maintain staff development leadership committee involvement.
• Gather feedback from management and staff to improve trainings.
• Measure retention with assessments and quizzes.
• Create printed and instructional materials for training.
• Develop current training methods and best practices.
• Support development and assessment of staff in trainings and onsite activities.
• Schedule and conduct meetings with management to identify topics needing instruction.
• Develop internal marketing materials for training promotions.
• Assist in planning annual training courses and materials for each department.
• Track and monitor training completion across the network.
• Provide monthly reports on training completions and follow ups.
• Assist in development and facilitation of compliance trainings.
• Ensure employees are educated on latest regulations and processes.
• Represent the department and agency in meetings as needed.

Skills

Trainer experience

Instructional design

Communication skills

Analytical skills

Microsoft Office

Staff development

Multitasking

Presentation skills

Regulatory knowledge

Education

Bachelor's degree

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

Under supervision of the Senior Director of Quality Improvement, the Corporate Training Coordinator prepares, develops, manages, coordinates, and conducts all training programs for ANH. The Training Coordinator communicates with program management and the QI team to identify areas that need training and suggest the best training for the areas. They are also responsible for creating evaluations and documenting training activities for ANH. This person is also responsible for ensuring that the company’s employees receive the required training. They usually develop training handbooks and manuals and implement various training methods such as workshops, conferences, meetings, and demonstrations. The Corporate Training Coordinator works in conjunction with the Quality Improvement Department in order to ensure training material is accurate and reflective of current transitional housing regulations. This position will ensure that Acacia Network Housing remains up-to-date on all training requirements in accordance with company, state, and federal regulations. Including the development of trainings for implementation and enforcement of policies and procedures that keep a division’s services, processes, and physical sites operating in a safe, legal and ethical manner. This position requires a highly organized, self-motivated team player with excellent communication, analytical, writing and training skills, who is knowledgeable of DHS, HPD, HRA, and OTDA regulations.

Salary $75,000 Annually.

KEY ESSENTIAL FUNCTIONS:

• Research curriculum actively and remain up-to-date on developments within the industry and competitors
• Conduct trainings both on site and virtually
• Maintain an active role on the staff development leadership committee
• Seek and gather information from management, employees and other departments regarding the effectiveness of completed training courses and constantly seek to improve
• Measure employee's information retention rates by issuing assessment tests and quizzes on course materials
• Create printed and instructional materials to be used in training
• Actively seek current training methods and best practices to facilitate training employees
• Support the development and assessment of staff in conducting trainings and onsite activities
• Schedule and conduct meetings with management to proactively identify topics to be address or areas in need of additional instruction
• Developing internal marketing materials to be distributed within the company promoting the course and necessary details
• Assist in planning, creating and implementing each year's training courses and materials for each department
• Track and monitor training completion across the network
• Provide monthly reports on training completions and supportive follow ups
• Assist in the development and facilitation of compliance related trainings
• Ensure all employees are educated on the latest regulations and processes
• Represent the department and agency in internal and external meetings as needed

REQUIREMENTS:

• Bachelor’s degree from an accredited college or university
• Minimum of 2 years of experience working in the homeless services field
• Previous experience working as a trainer is required
• Ability to effectively organize and manage multiple training initiatives simultaneously
• Instructional experience in a group business setting preferred
• Strong understanding of ANH standards, mission, and values
• Experience providing full-scope training materials, from analyzing company needs to lesson planning, development and implementation
• Extensive knowledge of best practices in creating instructional materials
• Experience creating yearly training plans and materials for all departments
• Knowledge of DHS, OTDA, HPD, HRA regulations is preferred
• Ability to synthesize data into comprehensive reports
• Excellent writing, assessment, planning and analytical skills
• Ability to facilitate trainings
• Knowledge of Microsoft Office Suite
• Strong interpersonal and verbal communication skills, ability to engage staff at all levels; collaborative team player.
• Ability to work with a strong team of professionals in a culturally diverse environment.
• Ability to multitask and to work and function under pressure.

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.