Corporate Support Manager - Northeast

CrossCountry Mortgage, LLC; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

Join an innovative company as a Corporate Support Manager, where your leadership will shape the future of mortgage operations. This role offers a unique opportunity to drive efficiency and compliance across branches while nurturing talent and fostering a culture of growth. With a commitment to employee engagement and a robust benefits package, you’ll thrive in a supportive environment that values your contributions. If you’re ready to make a significant impact in a dynamic industry, this is the perfect opportunity for you to advance your career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Short-term Disability

Employee Assistance Program

Wellness Program

Qualifications

• 3-5 years in Operations, Processing, or Underwriting.
• Management experience required.
• Understanding of mortgage lending function.

Responsibilities

• Oversee daily operations of mortgage office staff.
• Ensure compliance with corporate policies.
• Develop plans to address branch needs.

Skills

Operations Management

Customer Service

Communication Skills

Time Management

Knowledge of Mortgage Lending

Education

Bachelor's Degree

Tools

Encompass LOS

Microsoft Office Suite

Job description

Join to apply for the Corporate Support Manager - Northeast role at CrossCountry Mortgage, LLC

Join to apply for the Corporate Support Manager - Northeast role at CrossCountry Mortgage, LLC

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Corporate Support Manager is responsible for the daily operations of the assigned territory of mortgage office staff and maintains an efficient workflow for the branch's loan pipeline. This role provides compliance training, manages the team's industry knowledge, and identifies talented personnel during the interview process.

Job Responsibilities

• Understand assigned territory branch needs and develop plans to address them; resolve branch complaints.
• Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
• Monitor and follow up with branch employees to maintain the proper workflow.
• Ensure assigned branches comply with all corporate and regulatory policies and procedures.
• Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.
• Develop new methods and procedures to increase operations efficiency.
• Manage projects for deployment of new systems and procedures.
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees.
• Guide and direct employees to assist their professional development.
• Monitor daily, weekly, and monthly production and compliance reports.
• Adapt to a rapidly changing federal and state regulatory environment.
  
  

Qualifications And Skills

• Minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
• Minimum of 3 to 5 years’ management experience.
• Understanding of the mortgage lending function.
• Knowledge of processing, closing and funding loans in accordance with investors and agency guidelines including federal and state required practices.
• Knowledge of FNMA, FHA, GNMA and VA housing loans.
• Experience with Encompass LOS system, a plus.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office Suite.
  
  

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range

• Base Pay: $80,000.00 - $90,000.00
• Bonus Eligible if applicable
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
  
  

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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